I went in looking for a simple product that every drug store should carry. After five minutes of searching (and no help from the "pharmacist") I decided to walk out. On my way out he finally asked what I was looking for and I told him the product. He said no, then laughed at me and walked away.
I called this store today, around 2 pm, looking for a certain product. The manager answered (with frustration in her voice), and I asked if they had a certain product available. She raised her voice and got snippy, saying "I have the safe open, and am counting $ right now!" so I said "no problem, thanks anyway." I planned to hang up, but she then said "its not like I can just leave the safe open and walk away to look for your product". Again, I told her "its ok". At this point I wanted to hangup. Why give this rude store business, when theres a Walgreens on every corner? She made me feel like a burden. But she then said "fine Ill go look, what the heck is it u wanted??" so i told her, she put me on hold, came back and said they didn't have it. I said "thanks for looking, but just to let you know, you need to be retrained on customer service skills by manager Katrina at the Kirkman/Conroy store. She's helpful and nice. Your services are poor and you are very rude." She apologized and told me I interrupted her at the safe, and that they were about to change shift. I told her that is no excuse to not be friendly. She then raised her voice asking multiple times "Do you accept my apology?!" I told her no, its very easy to be friendly and she didn't sound like she meant it. I also told her to have a good day, and I hope it causes her to be nicer.
I can see that you are very friendly in here and you respect all of your customers especially the elderly. I would be back in here if I ever need medicine again.