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Rude front desk staff. Billing and medical records department not helpful. They called me to reschedule my set appointment twice. Poor overall experience.
Consistently over charges on co-payment. Aggressive and rude billing department.Inability to share results on line with Doctors.First negative encounter with Clermont Radiology was two years ago, unbeknownst to me over charged me for co-payment, then billing department sent my account to a collections agency, when I got demand letter I contacted billing department, they reviewed account and stated it was a mistake and Clermont Radiology actually owed me money and refund check would be sent, took over a month to get check but they did clear up credit agency letter and sent refund check.Recently my son went for MRI, they over charged on co-pay again, I know this as South Lake Hospital did MRI for me and co-pay was only $20.00. Figure bite my tongue and wait for refund check. Have not received refund check so I called office manager, Tomin Restivid (spelling is wrong), he left message telling me to call Pam in billing department, which I did today.Follows is general tone of conversation with aggressive woman in billing:ME: Good morning I was told to call you to follow up on a refund for a MRI co-pay over charge.Pam: Who told you to call me? (This was stated in an aggressive tone)ME: Your office managerPam: What was his name?ME: Miss, I am just trying to get my refund, that is why I called youPam: Name of patient, DOB?ME: I provided requested infoPam: There is a check in the accounting office for refundME: Then mail it outPam: I t will be when it is readyME: Thought you said there was a check in the accounting officeThis turned up the level of antagonism significantly.Pam did state that South Lake Hospital does have a better relationship with the insurance company, ergo the ability to charge the correct co-pay. Well, logic dictates if SLH has a better relationship with the insurers why not use SLH.IN short she was rude antagonistic, aggressive and Clermont Radiology always over charges, then you have to chase it down and wait months for refund.No one in my family will ever go there again. South Lake Hospital provides All the services that Clermont Radiology does with the level of professionalism that one would expect from a medical services provider.Additionally most doctors can tap into South Lake Hospitals system and review the images on line. Not an option for Clermont Radiology.Years ago Clermont Radiology was first class, they changed owners and now the billing and insurance departments are pathetic.Service was provided on 8/21, today is 10/09, forty days no refund and aggressive staff members, I will happily give all my business to any other provider.The staff that do the procedures are very pleasant and professional, but the back office is operated in a non-professional manner.Do not let your primary care provider refer you to Clermont Radiology, tell them you want to go to South Lake Hospital, where you will be treated as a patient should be and the billing department will treat you as a human being, less money out of pocket, access for your doctor on line. None of which occurs at Clermont Radiology.Have a great meal you might tell one person have a bad meal and you will tell 10 people about it. I have had two bad meals at Clermont Radiology, guess how many people I'm going to tell.Thanks for the pleasant conversation Pam, it is because of you I took the time to write this review to share with all, course I will mention this to any of my associates, friends, family and doctor's offices in the future.Have a great day Pam.Anthony TirriThat's right, my user name is my name, no secret handle, I stand behind all my comments.
This place likes to rob you. It has taken my copay three times and does not like to give it back when the insurance company says I did not have to pay it. I am still waiting for my $50 that they have had over a year now. Check your benefit statements from your insurance companies when you deal with these crooks.
Would give this business 6 stars. Excellent Professional Pleasant Staff. Very nice Equipment. Did not have to wait. The Technician Explained everything was quick and simple. Top Notch Equipment would go back there for any other Diagnostics.Highly Recommended.
Both doctors at this location are friendly and attentive! All three of my grandchildren go here and we are greeted in a timely manner by a caring staff each and every time! Highly recommend!!!
This use to be a good practice before Dr. Afzal spread himself thin between his 3 practices. When I told him I was changing pediatric doctors he canceled my kids appointments and gave me permission to see another doctor. He needs to learn to either to hire another doctor so that children get seen by someone who can write meds scrips or stop opening more offices because sometimes more isn't better when your patiences start getting turned away because noone is there to see them or he's out of town.
Physicians and surgeons help to keep people - from infants to the elderly - as healthy as possible. These individuals provide diagnoses and treatments for a wide variety of ailments, and preventative care and early detection for more serious illnesses. Whether you love or hate going to the doctor, the fact is your physician is there to listen to your health concerns, take preventative measures against diseases and advise you on your options for staying in tip-top shape.
In 2013, there were more than 1 million doctors of medicine in the U.S., over 854,000 of which were active. Additionally, in 2012, there were about 18,000 active general surgeons in the country. It's important to know which type of physician or surgeon you need, how to choose the best one, and account for other considerations in order to stay healthy.
Patients can choose from a wide variety of physicians depending on doctor specialty and what problems they are experiencing. Here are a few of the most common types of physicians that you may see in your lifetime:
Your GP is the doctor that you go to for regular checkups, vaccines and to identify health issues. GPs can treat many different illnesses and injuries, from the common cold to a broken arm. If your health requires a second opinion or expert care, the GP will refer you to a specialist who has the skills to focus in on the issue.
Heart attacks and heart disease are some of the most common afflictions seen across the country, making cardiologists important to your long-term health. These physicians specialize in studying and treating the heart and related diseases.
Other than a GP, the dentist is likely the most common physician you'll ever see. These professionals work with the human mouth, ensuring that your teeth and gum health are up to par. Patients typically go to the dentist twice a year.
Dermatologists are focused on skin-related issues and diseases, from skin cancers, to acute acne, eczema, psoriasis, and general cosmetic concerns like aging and scars. Most will also perform annual or semi-annual mole checks to screen for any signs of melanoma, the most serious form of skin cancer.
If you have a number of sinus infections or have had your tonsils taken out, you've likely seen an ENT specialist. ENTs handle ailments related to the ear, nose and throat, often related to taking out tonsils and treating hearing issues.
For many women, their gynecologist and obstetrician are the same person. These professionals work with the female reproductive system to focus on reproductive health, fertility issues, prenatal care, options for new and expectant mothers, neonatal care and childbirth. OB/GYNs can also help in the early detection of breast or cervical cancer.
There are obviously a number of physicians that you can choose from, but how do you know if they're the best choice for you? Here are a few considerations to help you pick a physician:
Look at Your Insurance
Before you get down to the details, you need to verify which doctors are covered by your insurance and whether they are in or out of your carrier's network. Rates may be cheaper if the doc is in network – a doctor can be covered by your insurance but not necessarily in network. Out of network is typically more expensive. Doctors often add and drop plans, so it's important to ensure that your options are compatible with your insurance plan. Doing your homework will help you avoid unexpected expenses.
Check for Board Certification
Your physician should be certified through the American Board of Medical Specialties. Doctors must earn a medical degree from a qualified school, complete three to seven years of residency training, be licensed by a state medical board and pass one or more ABMS exams to be certified.
Examine the Reviews
Reviews of a doctor can reveal a lot about what your experience may be like. People may grade on staff friendliness, availability and effectiveness of treatment. Looking at these evaluations and getting recommendations from family and friends can direct you toward a physician for your needs.
Surgeons can literally hold your life in their hands, and it's important to find the best one that can put you at ease and treat you effectively
You need to feel comfortable with your surgeon. It's important to communicate your concerns and that your surgeon can respond adequately. Surgeons should be willing to go over the details of your procedure and answer any questions that you may have. They must take the time to discuss and address your worries.
If you're going in for surgery, you want someone that knows what they're doing and has a high success rate. Ask how often the surgeon performs this surgery and try to find one that regularly does it. This will give you peace of mind that you're in capable hands.
Your decision on a physician or surgeon can be majorly affected by the insurance plan you have. You may have insurance through employment, your spouse, your parents if you're under 26, or the marketplace if the previous options don't apply to you. It's important to understand how your insurance works to have the full picture of what you'll need to pay for.
Your insurance will have a deductible, which is the amount that you're responsible to pay for covered medical expenses. Some plans have coinsurances, where you must pay a certain percentage of the bill, and insurance will cover the rest. Co-pays state a flat rate for certain services, like paying $20 when you visit your GP or a $100 co-pay for an emergency room visit. Once you reach your out-of-pocket maximum, which will differ if you're an individual or within a family plan, your insurance may pay for 100 percent of covered medical expenses for the rest of the plan year.
If you plan to go to the doctor, need medication or have been recommended for surgery, call your insurance provider or go online to see what your plan covers. You can choose the best doctor for your needs, understand your options and prevent yourself from being blindsided by medical expenses.
Most doctors require a phone call for an appointment, although some may provide online scheduling as well. Be sure to have your insurance card with you when you set an appointment, and to bring it with you to the actual appointment. They need the ID numbers to verify your coverage, and will usually make a copy of the card for their files so you don't have to show it again unless your insurance changes.
When you call, let them know if you're a new patient, as this will require you to complete some paperwork for your first visit. Tell them the reason for your visit, such as your symptoms if you're feeling sick. It's also important to inform them if you have Medicaid and to find out if you need to bring anything to the visit, like current medications or medical records.
From here, the receptionist will likely ask what dates and times work best for you. During your call, it's important to be honest about your symptoms and the reason for your visit. This information will help the doctor treat you and give him or her an idea of what to expect. Your appointment may progress faster as a result, and the doctor can come prepared with a list of options to better care for you.
Doctors see a number of patients in a day, sometimes in 15-minute increments in areas where the physicians are in high demand. This can leave little time for doctors to perform thorough examinations, and they can end up missing certain problem indicators. While some problems, like a cold or flu, can be diagnosed in this time, more complex ailments require attention, which takes up time. Reviews can illuminate which doctors actively spend the necessary time with their patients and which ones are pressed against the clock to meet demand.
Surgery has some more dire risks attached to it, so be sure to talk to your surgeon about the potential issues that can come up as a result of your procedure. If a patient has a reaction to anesthesia, it can cause very serious complications, but this is an uncommon occurrence. Blood clots can be a significant problem after surgery, often caused by inactivity during recovery. Infections, numbness, scarring, swelling and death are all possible, but the likelihood of these issues will vary depending on the type of surgery you're undergoing. Talk to your doctor about your concerns and your risk potential.
Surgery affects people in different ways, but as you begin to emerge from anesthesia, you'll want to alert your nurse to any issues you may have. The nurse will tell you how the procedure went, what effect it will have on your condition, what to expect when you get home and how long it will take to get back to normal. If you start feeling pain, the nurse may give you medication to stop it from getting worse. When possible, it's also advised to move around to avoid blood clots from developing in your legs. This can be as simple as occasionally flexing your knee or rotating your foot.
Some surgeries are outpatient procedures, where people are released the same day. For major surgeries, patients may stay at the hospital for a few days to be monitored and address any concerns before being sent home. Discuss with your surgeon the projected length of the hospital stay and what you need to bring.
Your recovery time and follow-up expectations will vary depending on your procedure. For example, you can be expected to be on your feet within a few days of having your wisdom teeth taken out, but it may be weeks before you have fully recovered from a broken foot or heart-valve surgery. Your surgeon will give you a list of things that you'll need to do during this time, including what medications to take and when you'll be able to get back to work and other activities.
Every surgery will have a follow-up call or appointment to discuss your recovery and allow you to ask any questions about unusual symptoms or changes in your overall health. If you have a major operation, like heart surgery, it's important to make regular checkups with your doctor or a specialist to ensure that everything is normal. Visiting a doctor will help deter infection and verify that everything is healing as expected. These appointments will give you peace of mind about your state of health and ensure that any issues are caught early on.