Had a reservation for 10 to celebrate a graduation. Arrived at restaurant only to find that our table wasn't ready, but had to wait 30 additional minutes to be seated. When I asked to speak with the manager, he walked passed us many times without any acknowledgement. Once we were directed to our table, the manager Todd Ryan approached me and asked "What was my issue?" Then he begin to yell at me and told me we didn't have to wait, we could have left. We did leave but not before speaking with the assistant GM Rosemary, who listened half heartily to our complain. Took my info down and said she would get with the GM and advised me to write a complaint to some generic email. Info@Shephards.com. My letter was written in great detail on May 17th. To date there has been no response from Rosemary or anyone else from Shephard's. I would never eat here again, after 10 years of support. This new management and staff is horrible.
521 S Gulfview BlvdClearwater Beach, FL 33767
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