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General Info
Bank of the West provides checking, savings, credit cards, mortgages, auto loans, business banking, commercial banking and more. Bank of the West pairs the mobile and online banking capabilities of a world-class global bank with the personal attention of a local bank. Member FDIC. Equal Housing Lender. Visit us at 15050 Olympic Dr, Clearlake, CA 95422
Hours

Regular Hours

Sat - SunClosed

Extra Phones

Fax: (707) 994-1321

Payment method
master card, visa
Categories
Banks, Loans, ATM Locations, Mortgages
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Reviews

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Char R.

06/24/2017

Overall
Expertise
Location
Professionalism

If I could give this place 0 stars I would. Horrible customer service. The teller cancelled our account and said there was nothing else we needed to pay. Later that month we got a notice saying we were charged an overdraft and late fee because an automatic charge went through even though our account was closed. We tried contacting customer service who never responded to us. We then went into the bank and told them what happened and said we would pay the amount that was charged even after our account was closed, but they said we still had to pay their overdraft and late fee despite the fact it was their fault. She then told us that we took money out from an ATM after our account was closed. How is that possible since she cut up our card right in front of us? Then she said our payment already went to collections even though the due date to handle this situation is over a week away! I know they don't give a crap about what I'm writing in this review, but I hope this a warning for anyone in the Napa/Lake County area...don't waste your time or money with incompetent, disrespectful and underqualified workers or places like BofW Clearlake. Our entire family switched from here to different banks and credit unions and couldn't be happier with our new service.

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