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General Info
KW's Auto & Truck Service is a full-service preventive maintenance and auto repairs center in the Clayton,27520 area, specializing in Car Care Services,,,, Internal Engine Services and Heavy-Duty Services since 2004. Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you'll be happy with the outcome. Stop in or give us a call 919-359-8900 to let us know how we can help you!
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

Phone: (919) 550-1930

Payment method
all major credit cards, amex
Categories
Automobile Inspection Stations & Services, Auto Oil & Lube, Auto Repair & Service

Reviews

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Catherine D.

12/15/2014

Overall

Went here today to get my car inspected because I received a coupon from them in the mail for $10 off a state inspection. So, even though it was a little further and kind of out of my way, I thought I'd give them a try. Inspection's done, I go to pay and give them the coupon & they say they won't accept it because I didn't give it to them before the inspection! The coupon does not say anything about presenting ahead of time, but the man said that once they put the total in the computer, they can't change it. Now at this point they could have done anything to remedy the situation- let me pay the total then give me a refund, offer a coupon for an oil change, anything. Instead, he points to a small sign high up on the wall, mixed in with a dozen other signs, about coupons and asked if it would help if he moved it down a little (apparently this is not the first time they've had this happen). Of course the only time you go to the desk is to check in, which is when they're asking you a bunch of questions & you're answering- then you move out of the way & go to the waiting area- you don't stand there examining all the signs they have behind the desk getting in everyone's way. I heard the guy tell someone they're using those coupons as a way to get people in- I bet! As a way to get people in to rip them off! Looking now I see bad reviews on other websites- wish I had read those first! Nice way to treat customers a week before Christmas. Will not be going back there and recommending others stay away as well.

Carissa M.

11/20/2014

Overall

I went to this shop for the first time yesterday and was REALLY PLEASED with the service. They worked with me to set an appointment around my work schedule and when I showed up, they were ready to rock and roll! :) The guy at the front desk was really friendly and helpful. They didn't try to sell me anything I didn't need - I finally found a mechanic I can trust! I'll be back!

Big buts

07/03/2014

Provided by DexKnows - 
Overall
You be the judge

Dia 001: Diagnose check engine light. Blinking light bucking/miss fire. Has done ff seafoam thru gas and af. Found engine had incorrect spark plugs. Changed spark plugs. Misfire is gone.#5coil may need to be changed in future. Coil boot has white oxidation, (arcing through). Bad sparks plugs can cause this effect. $89. 28p001: 28 point courtesy check, check all lamps.customer stated may need front axle $0.00OIL050: Oil change - customer supplied parts. $15SIN016: NC state emission inspection special $20IGNO Remove and replace spark plugs. Labor: $ 134.54 parts$ 83.70 Double platinum plug.COM018 Manager notes: Other problems may be masked by current engine trouble codes.If check engine light comes back on after these repairs and is related tom the same codes further diagnosis will be preformed at no cost within 90 days of invoice completion date. Labor:$59.53parts: $83shop/enviro $30.Subtotal $374.12tax: 7.73total $381.85Now this is what I got for the money. The car was not fixed and still had the same problem I noticed right away 5 ft. Check engine light came on 10 feet from the building. The said there snap on Diagnose machine wouldn't work on my car that I had a bad ground so how did they diagnose the problem in the first place? Then why did they charge me for it. Maybe it was the wrong plugs but this car ran great for the last 2 years with the same plug. $83 for 6 plugs dam nice plugs I price them at $5 each for NGK and the highest bosh for $13 . Got home looked under the hood cover was missing had to go back and get them to put it on. I have done some mechanic work this is on a front wheel drive nissan V6 nothing to hard about getting to the plugs the front should take about 30 min for me to do and the back maybe 45min a pro could do it in under an hr. Nothing but the cover have to be removed then 1 screw for each coil. So I took the car to another place told them my story they hooked it up to there diagnose scanner and they said oh its the knock sensor that's bad. Replaced the knock sensor my self light went off runs great.$100. bucks.

wellnessfan1

06/16/2010

Overall
NEVER!

i took my car in on a recommendation from a friend. Not only did they completely ignore my schedule - I told them I absolutely HAD to leave their shop in my car by 2:45 to be home for my children and would be glad to bring it back for the rest of the job to get done, they were rude when I was upset that my car wasn't driveable at that time. Exact words were "We are all having a bad day". In addition, I was getting my brake shoes replaced and they changed the pads but did not resurface the rotors, yet charged me for it! Their attitude, inconsideration and ineptness should keep anyone away. Incidentally, as I went there to drop off my car, a customer told me to drive away and not let them work on my car! I should have listened.