I have numerous issues with this property management company. They do not return phone calls regardless of what their"so called" records say. Maggie Jackson told me my account was taken care of years ago and because of her incompetence I have been charged late fees for something that wasnt my fault. Andy is supposee to be in charge of our subdivision but does not answer his calls or return his emails. I have a record of emails I sent and I received two from him in response to many emails I sent trying to resolve this. There is no use complaining about him when his wife runs the business. He called me a liar to my husband. I have had friends in other subs that have had issues. We have a Facebook page for subdivision concerns and this issue of no response from the property management company is very common!! They will say the board handles this is was their decision, but it was Maggie and Andy's mistake that cause these late fees in the first place!! Would not recommend!!
This property management company is a joke. There is no communication, and when we try to get our board members involved, we are told not to reach out to them, but that is the only way to ensure a response. Colleen O'Rourke is the worst property manager/"professional" I have ever had to deal with. Incompetence doesn't even begin to explain this company. Steer clear at all costs!!
The owner literally just called my mother an idiot as I was calling in complaining about the lack of snow removal. They fine you for outrageous things if you do something they don't like. Then go turn around and make it a 'rule'. Little nazis run around with their clipboards marking things they don't like. I have been at the pool and saw them redecorating someone's planters out front and I heard them say 'there that looks better' (control freaks! Crazy people) I have had a bird feeder cut down (with a knife, clean cut) right outside my back door! No mention of it not being 'appropriate' or anything. Someone just came along and sliced it! I cannot believe a grown man, let alone the OWNER of this comment any called my mother an idiot!!!
Casa Bella Property Manage is the biggest unprofessional company out there!!! DO NOT USE THERE SERVICES they will never call you back follow the By-Laws of you association. It is always a run around with them and they will not help you out what so ever. Look at all the reviews they SUCK!!! I cant believe they are in business you will not be happy if you use them I can guarantee that. I have had nothing but problems with them to be honest they just want to sit back collect money and not do their jobs. DO NOT USE THEM HORRIBLE AND VERY UNPROFESSIONAL COMPANY!!!
We have used Casa Bella for years at our association in Canton. The owner is very professional, follows through, has years of experience as well as superior networking contacts for contractors to provide excellent service to the community. I would highly recommend Casa Bella for any residential associations management.K. Kotula,President of Cherry Grove Condominium Association.Canton, MI