What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
100 Galleria Officentre Ste 100Southfield, MI 48034
From Business: The Goodyear Tire and Rubber Company is one of the world s largest tire companies. It operates more than 60 plants in 26 countries. The company manufactures tires…
24125 Telegraph RdSouthfield, MI 48033
Brought in my Mini Cooper for spark plug replacement, was told that two of the plugs have been rounded off and they could not be replaced. Did not …
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I do not recommend anyone go to Top Tech as I feel they grossly overcharged me for a part. Although this shop was legally in the right to charge me the $250.92 NAPA recommended list price for the new MAF sensor AF10140 that they purchased for approximately $120, they could have decided that the list price markup of 52% wasn't fair and only charged me a markup of 20-30%. I don't know if it standard practice to sell parts at more than 50% markup at Top Tech but in my case that is what happened and I would not recommend anyone else risk being this grossly overcharged. Full details below.My 2010 Mercury Mariner (71,131 miles on vehicle) suddenly would not accelerate and needed to be towed to Top Tech Auto Repair (3110 Rochester Rd, Royal Oak, Mi, 48073). The shop ran diagnostics and determined the MAF sensor had failed. They said they purchased the replacement part from the NAPA store and told me the part cost was $250.92. I looked this part up on the NAPA website and it was being sold for $159 (currently on sale for $143.10 and only a $100.99 at AutoZone). This is the exact same part that Top Tech purchased. When I asked Mark at Top Tech why the mark-up was so much he informed me that is the NAPA list price (what NAPA recommends that shop owners charge their customers). He said they never charge more than the NAPA list price and in fact sometimes charge less than list. He said for example brake pads cost us $66 and NAPA list price is $90 but we only charge customers $70 - so the price a shop charges a customer for parts is up to their discretion. I understand that shops need to make money and part of their revenue is made on marking up the cost of parts, however, in this case I feel the markup was unreasonably excessive -on a part I could have purchased for $159 at the same NAPA store that Top Tech purchased the part, the mark-up was at a minimum 36%, but closer to 52% since the shop likely only paid $120. On top of the part price, I paid a $90 diagnostic fee and a $40 labor fee for the installation of a part that takes no more than 10 minutes to complete for a total of $401.88.NAPA and AutoZone Price for Part:napaonline.com/Catalog/C…autozone.com/engine-mana…
Outstanding establishment! Drove from Traverse City to get my work done here. These guys are professional and honest. The quality of work is undbeatable and more than fair. Will be recommending this place to all of my friends! Fantastic place to receive great work and leave feeling like you made the right choice and like you never left home. A+ Family owned establishment!!!!
Nothing but great experiences here! Always professional, always takes good care of us. Own a business and they are very sensitive about getting our truck back out on the road quickly. Love this place!!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.