This was the worst service ever. I will never go back. I know I went on a Saturday night(6:00pm) I understand that they are busy but that is no excuse for the manager. Every time we asked for anything ( silverware, more dressing )took forever to get and to ask again. I asked for more hot water for my tea and she brought me hot tap water. When asked for Heinz’s 57 received an empty bottle, when something was said to waitress she said she could find anymore. When are steak came we asked for medium rare it came out well done. When we decided to just leave we could not get a bill for the salad and beer for what we got. Was told had to get a manager (Janson)..he came and talk to us and defended everything. He even cussed at my husband. If there was a way to give negative stars I sure would
Have gone there 3 times and the first time, I was food poisoned. Went there yesterday and now my son is in the hospital because of food poisoning. NEVER GPING BACK THERE AGAIN.
I was greeted by a gentleman named Windle and he was Fantastic! The food was excellent, the service was excellent and Wendle was so welcoming.
Submitted an online order 45 minutes before closing. Arrived and the person leaving said she never got it and that they closed at 4pm anyway. I mentioned that the door says open until 5. Response: we were so slow that we closed at 4pm instead. Won't be going back.
We love the food here. We've been quite a few times. I always get a second meal with the amount of food you receive. The service is slow. Always have to flag down someone to get something and last time we were there we were sat right by the servers break tables. They were loud and inconsiderate of the guest. They also didn't know how to bus their own table. It was a mess. The manager came back and all she was worried about that whoever was back there was actually on break.
We were a party of 25. We called ahead, got on the wait for inside, and were quoted 35-40 minutes. We got there in 25, and only had to wait (outside on some patio chairs that were comfortable) for about 5 minutes before they texted us our table was ready (very cool not to deal with a buzzer). The service was great! We had Nichole. She was prompt, upsold without being pushy, and very attentive to our whole party. The food was hot, delicious, and plated well. I had the Black and Bleu Burger, and would definitely recommend it. My husband had the meatloaf. It was not your typical red meatloaf. It was served with brown gravy on it and "onion straws" which are kind of like thin onion rings. The textures and tastes were very complimentary and a pleasant deviation from the norm we were expecting. Nichole easily talked us into a Kaluah brownie and the night was a total success. They easily handled our whole party correctly and I will definitely recommend them to any one who will listen!
Meatloaf is really good. Had Caitlin for my server and she was awesome. Would definitely return and recommend.
It doesn't take long for the person answering the phone to get argumentative. I think it was the manager but she wouldn't be quiet long enough for me to ask.
We will not being going here again. We had poor food quality and the service sucked. The employees were playing at a table behind us and a bust boy leaned all over our table to find out what we're doing . Ugh ... Never again
I used to rate this at 5 stars but I found out today they took the only thing I eat here which I REALLY look forward to is no longer available. now I have to find a new restaurant to go to on a regular basis ������������