We worked with Shelly Holladay and the Remax Staff for 7 years in 2 rentals and they are beyond the best rental management company, Even when owners of properties are horrible n cheap, So glad we have moved into the buying process now with Shelly n Remax, can't imagine working with any other Realtor or Company, George n Scott are always Fair n respectful the girls in the office are awesome n friendly and maintenance staff is knowledgeable n timely n courteous n respectful
They refused to fix an issue after a storm, sent out a maintenance man that lied to me and them, and it was fixed for 40 days, only after I filed a complaint with a government agency. Then, they tried terminating our monthly lease in retaliation. That violates the Tennessee landlord tenant act, which is why we didn't have to move!
https://photos.app.goo.gl/U2LRgfu8igmN0Gd13We moved in Sept 2015, moved out Dec 2017. I'm honestly not sure how many maintenance "companies" they have gone through since we lived there. I have 2 major compliants. The time it took for them to respond to maintenance requests and fix the issues just in the last year and a half were very ridiculous. I put in a work order that our toilet that was leaking water from the bottom and long story short 3 almost 4 weeks later I got a call back asking if someone had been out to look at it yet. My other compliant is the move out fees we just recently received. Please review lease closely, this was our mistake for not catching the adjustment made to the 2017 lease, but basically it said we would pay for a rekey fee whether we turned in the keys or not when in the 15' & 16' lease it simply stated as long as we turned in the keys, we wouldn't be charged. For 2 sets of blinds, 2 sets of window screens, and a sink sprayer they are trying to charge us $395 for labor and material cost. And of course we were charged a $200 cleaning fee cause what the heck just add it to the money we owe them. Coincidentally, and I'm sure it's not actually a crime, but the same maintenance company has a side cleaning service business so how fortunate for them. Not even a reputable company. I go to Google them, non-existent, then call and the lady doesn't even answer to the business name, just says hello. I'm sure it's the maintenance crews wife or something. There's 2 sides to every story but bottom line they are scammers. Please consider a different agency when it comes to rental property.
Juanita is wonderful to do business with and very professional. She is extremely knowledgeable and if she doesn't know something she will find out. Truly a joyful experience and will recommend to everyone I know. She did a great job selling my home. She also helped me find the same home six years earlier.
Excellent service. We were able to text at anytime and receive an answer almost immediately. Always timely and on top of things. Very friendly and great to work with, highly recommend Juanita! We don't normally write reviews but we had to give her 5 stars!
Sold my house in 16 daysGreat service and very attentive to me as the customer. Upfront and 100% honest on what to expect!!
Never again will I rent through this company. When we went into pay the pet deposit they had completely screwed us over and changed it to something we had not agreed upon (thouroughly read your lease they don't care about you). Then when we contacted them about issues with our house we got nothing but complete attitude. It takes them well over a week to get into contact with the owners, who knows if they actually call. Then I got told I needed to stop calling when I had been trying to get into contact with them for days about issues with our house. Go through a different agency, one where you'll actually be in contact with the owner.
Work with anyone else!! They just want to mess soldiers over!! Charges where over the top when I left my apartment.
Wouldn't use em. Communication is next to non-existent, unless you owe them money. Was impressed when we moved in. Moving out was a completely different story. Won't stand up to their own contract. Last impressions last a life time.
Straight trash I will never got through them again. The apartment had so much wrong with it and the appliances was old. I will never go to them again