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Serving the Clarksville Area
230 Dover RdClarksville, TN 37042
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Don't get me wrong, Covenant Care is a GREAT Medical Practice! However, they REALLY need to get some customer service training for their office and billing staff. You come into this beautiful facility and are greeted by snooty receptionists that have no personality and no real desire to help you. I really don't know what else they do, but they act like you are such a distraction and burden to their lives. It really is sad. Now, heaven forbid you have a billing question. If you do, you will have to deal with the most demeaning staff I have ever experienced. They act as if you are the dumbest person in the world, and how dare you question them. Again really sad that they act this way. Besides all that, you will receive EXCELLENT MEDICAL CARE! I guess it's just unfortunate that the medical professionals here tend to forget that their practice is still customer service oriented...or at least should be...
I have Medullary Sponge kidney. I presented with fever chills metallic taste in my moutg and very lethargic. I was sent away with tramadol and told i would be getting a CT scan. 2 weeks later, told no, I needed an unlta sound and xray. They got my files for that on Monday. Its Friday....I left an urgent message for a nurse, NO RETURN CALL! FIRED! WE NEED SOMEWHERE TO REPORT THIS PLACE. AND, the front desk people ar the WR location is so rude I have to control myself that I dont punch her in the face!!!
My family and I went to covenant care for a couple of years and honesty we were pretty happy with our provider Randy Wall. Once Randy left we started seeing Jamie Rigoni which we also liked very much! However, the staff in front has become very unprofessional, rude and unwilling to help when we needed the help. The billing department is lacking a lot of coordination and people who know what they are doing. We have insurance, they never bill it correctly and we always have to go back to them. I tried contacting Dr Boles (I believe the owner of Covenant Care), he never responded. I brought someone to Covenant Care at the end of last year, and am now getting the bills for this person (whom by the way, has great insurance). Covenant Care decided it would be OK to bill me for someone else's account who has insurance and is not even a part of my family. I ended up changing places simply because of their billing staff. Doctors and PAs were always good to us.
I have been in 4 times since 12/6/14 for Bronchitis. The first 2 times I saw. PA named Jamie. He gave me Z-packs, Flonase & inhaler. 3rd time I saw Dr Wilson, he gave antibiotics & cough syrup. I was well in no time. Sick again in April, had a 104.2 fever and a febrile seizure. Saw Jamie, got Z-pack & cough pearls, no antibiotic even though he diagnosed as Bronchitis. My husband went 4/24/14, saw Dr Wilson. Same symptoms minus the seizure. He got antibotics & cough syrup. There is discrimination going on there. I'm still sick. Will NEVER see Jamie again.
I loved this place at first. Then I went in for a physical. I was asked if I had any other issues. I began to address my issues and was told that I would need to make a follow up appointment to discuss the issues. Isn't that what a physical is for??? Today, I went in for an appointment. My mom took me because I felt so bad. I have some serious health issues in my past and currently. After my diagnosis today, I had other questions that arose. I was informed that we have already had 3 questions and I'd have to make a follow up appointment. Huh??? That is so unprofessional and not very caring for your patients!
This place is horrible. I went in for a physical and discussed serious issues I was having, I got a 20 min lecture on the reason for my medical issues was because I needed more of Jesus in my life. Asked a couple of questions and sent me on my way. No examination or anything. Everything has dragged out for THREE MONTHS!! and the only time I get any kind of response is if I call them and beg for one. This place seems like it's ran by Dr. Seuss.
I read through about all the complaints people have and honestly they must be crazy. My daughter started coming to covenant care because I was in search of a doctor who honestly cared and I found it here at Covenant Care. Doctor Scarlett is a Godsend... my daughter opens up and talks to her and she has never been comfortable with any other doctor. Scarlett follows up and due to my disabilities she comes to the parking lot to my car and talks to me...this lady has shared her personal experiences and some tears with me and I think she is an extraordinary doctor and person. My daughter always has a short wait and the staff is always polite and cooperative and professional, those who seem to have problems there should probably check the approach they are taking.
The 1st time I called to set an appointment I looked the number for the wilma Rudolph location and they scheduled my appointment and when I show up they tell me they set my appointment for the other location. That was the first straw. I went in for bad headaches and without the dr even touching me they wrote me a prescription for something with a million side effects. Then I went for knee problems and again did not get touched only asked questions and the dr told me my knee hurts because I don't excercise enough. I wouldn't be suprised if their whole staff received their degrees online. The need to shut down
I called this morning asking for my doctor to call in a prescription for allergies. I was told I would get a call back. 2 hours later I call them to find out the outcome. I'm told that there is a message left for a nurse to call me at the end of the day to let me know if my dr can do that it not. I ask are there any appointments because I really feel bad. I'm told no. I ask if I can do a walk in. I'm td they prefer that I don't. I ask can I get an appointment tomorrow. I'm told no. I'm told walk in usually have to wait about 2 hours. I'm then told that I can come in on Thursday to see my dr but he is usually behind. I know that because I usually wait an hour and a half before I'm seen. So. I come to the walk in clinic at Walgreens. They see me in 15 minutes and no hassle. I don't see the point of getting a primary care if I can't get the care. Thinking of ditching this office.
Came up here for multiple issues. This was my first visit and they were running behind. I told the nurse I had multiple issues to discuss since I haven't been to a doctor in a long time and she said that I'd have to make another appointment to discuss the rest of them because I'm on an allotted time schedule. Just because you're running behind doesn't mean you can cut me short. I waited about 25 minutes before I saw Dr. Scarlett (not in waiting room, in the room where the doctor sees you). She was very unfriendly - she wouldn't make conversation. It was a quiet and long doctor visit. She was playing on her phone the whole time (SERIOUSLY??) while I was talking to her and would continuously ask me to repeat myself. She would also not respond at times while I was explaining. She entered all of my problems into her laptop and then read off like a robot what the computer said my issues were (as if she had no knowledge of them in the first place). She wouldn't give me any medicine until I had my thyroid tested and also have an 'ADD' test. Since when is there an ADD test?! Anyway, I called to make an appt. with the psychiatrist they said they had on staff that would administer this 'test' and they kept telling me Scarlett would call me back, and she never did. I think this Scarlett has no idea what she is talking about, and that's why she won't return my call. Why do I even need to talk to her to set up an appt. with this so called psychiatrist they have? I called TWICE. Wow! Never coming back to this poor excuse of a doctor!
Physicians and surgeons help to keep people - from infants to the elderly - as healthy as possible. These individuals provide diagnoses and treatments for a wide variety of ailments, and preventative care and early detection for more serious illnesses. Whether you love or hate going to the doctor, the fact is your physician is there to listen to your health concerns, take preventative measures against diseases and advise you on your options for staying in tip-top shape.
In 2013, there were more than 1 million doctors of medicine in the U.S., over 854,000 of which were active. Additionally, in 2012, there were about 18,000 active general surgeons in the country. It's important to know which type of physician or surgeon you need, how to choose the best one, and account for other considerations in order to stay healthy.
Patients can choose from a wide variety of physicians depending on doctor specialty and what problems they are experiencing. Here are a few of the most common types of physicians that you may see in your lifetime:
Your GP is the doctor that you go to for regular checkups, vaccines and to identify health issues. GPs can treat many different illnesses and injuries, from the common cold to a broken arm. If your health requires a second opinion or expert care, the GP will refer you to a specialist who has the skills to focus in on the issue.
Heart attacks and heart disease are some of the most common afflictions seen across the country, making cardiologists important to your long-term health. These physicians specialize in studying and treating the heart and related diseases.
Other than a GP, the dentist is likely the most common physician you'll ever see. These professionals work with the human mouth, ensuring that your teeth and gum health are up to par. Patients typically go to the dentist twice a year.
Dermatologists are focused on skin-related issues and diseases, from skin cancers, to acute acne, eczema, psoriasis, and general cosmetic concerns like aging and scars. Most will also perform annual or semi-annual mole checks to screen for any signs of melanoma, the most serious form of skin cancer.
If you have a number of sinus infections or have had your tonsils taken out, you've likely seen an ENT specialist. ENTs handle ailments related to the ear, nose and throat, often related to taking out tonsils and treating hearing issues.
For many women, their gynecologist and obstetrician are the same person. These professionals work with the female reproductive system to focus on reproductive health, fertility issues, prenatal care, options for new and expectant mothers, neonatal care and childbirth. OB/GYNs can also help in the early detection of breast or cervical cancer.
There are obviously a number of physicians that you can choose from, but how do you know if they're the best choice for you? Here are a few considerations to help you pick a physician:
Look at Your Insurance
Before you get down to the details, you need to verify which doctors are covered by your insurance and whether they are in or out of your carrier's network. Rates may be cheaper if the doc is in network – a doctor can be covered by your insurance but not necessarily in network. Out of network is typically more expensive. Doctors often add and drop plans, so it's important to ensure that your options are compatible with your insurance plan. Doing your homework will help you avoid unexpected expenses.
Check for Board Certification
Your physician should be certified through the American Board of Medical Specialties. Doctors must earn a medical degree from a qualified school, complete three to seven years of residency training, be licensed by a state medical board and pass one or more ABMS exams to be certified.
Examine the Reviews
Reviews of a doctor can reveal a lot about what your experience may be like. People may grade on staff friendliness, availability and effectiveness of treatment. Looking at these evaluations and getting recommendations from family and friends can direct you toward a physician for your needs.
Surgeons can literally hold your life in their hands, and it's important to find the best one that can put you at ease and treat you effectively
You need to feel comfortable with your surgeon. It's important to communicate your concerns and that your surgeon can respond adequately. Surgeons should be willing to go over the details of your procedure and answer any questions that you may have. They must take the time to discuss and address your worries.
If you're going in for surgery, you want someone that knows what they're doing and has a high success rate. Ask how often the surgeon performs this surgery and try to find one that regularly does it. This will give you peace of mind that you're in capable hands.
Your decision on a physician or surgeon can be majorly affected by the insurance plan you have. You may have insurance through employment, your spouse, your parents if you're under 26, or the marketplace if the previous options don't apply to you. It's important to understand how your insurance works to have the full picture of what you'll need to pay for.
Your insurance will have a deductible, which is the amount that you're responsible to pay for covered medical expenses. Some plans have coinsurances, where you must pay a certain percentage of the bill, and insurance will cover the rest. Co-pays state a flat rate for certain services, like paying $20 when you visit your GP or a $100 co-pay for an emergency room visit. Once you reach your out-of-pocket maximum, which will differ if you're an individual or within a family plan, your insurance may pay for 100 percent of covered medical expenses for the rest of the plan year.
If you plan to go to the doctor, need medication or have been recommended for surgery, call your insurance provider or go online to see what your plan covers. You can choose the best doctor for your needs, understand your options and prevent yourself from being blindsided by medical expenses.
Most doctors require a phone call for an appointment, although some may provide online scheduling as well. Be sure to have your insurance card with you when you set an appointment, and to bring it with you to the actual appointment. They need the ID numbers to verify your coverage, and will usually make a copy of the card for their files so you don't have to show it again unless your insurance changes.
When you call, let them know if you're a new patient, as this will require you to complete some paperwork for your first visit. Tell them the reason for your visit, such as your symptoms if you're feeling sick. It's also important to inform them if you have Medicaid and to find out if you need to bring anything to the visit, like current medications or medical records.
From here, the receptionist will likely ask what dates and times work best for you. During your call, it's important to be honest about your symptoms and the reason for your visit. This information will help the doctor treat you and give him or her an idea of what to expect. Your appointment may progress faster as a result, and the doctor can come prepared with a list of options to better care for you.
Doctors see a number of patients in a day, sometimes in 15-minute increments in areas where the physicians are in high demand. This can leave little time for doctors to perform thorough examinations, and they can end up missing certain problem indicators. While some problems, like a cold or flu, can be diagnosed in this time, more complex ailments require attention, which takes up time. Reviews can illuminate which doctors actively spend the necessary time with their patients and which ones are pressed against the clock to meet demand.
Surgery has some more dire risks attached to it, so be sure to talk to your surgeon about the potential issues that can come up as a result of your procedure. If a patient has a reaction to anesthesia, it can cause very serious complications, but this is an uncommon occurrence. Blood clots can be a significant problem after surgery, often caused by inactivity during recovery. Infections, numbness, scarring, swelling and death are all possible, but the likelihood of these issues will vary depending on the type of surgery you're undergoing. Talk to your doctor about your concerns and your risk potential.
Surgery affects people in different ways, but as you begin to emerge from anesthesia, you'll want to alert your nurse to any issues you may have. The nurse will tell you how the procedure went, what effect it will have on your condition, what to expect when you get home and how long it will take to get back to normal. If you start feeling pain, the nurse may give you medication to stop it from getting worse. When possible, it's also advised to move around to avoid blood clots from developing in your legs. This can be as simple as occasionally flexing your knee or rotating your foot.
Some surgeries are outpatient procedures, where people are released the same day. For major surgeries, patients may stay at the hospital for a few days to be monitored and address any concerns before being sent home. Discuss with your surgeon the projected length of the hospital stay and what you need to bring.
Your recovery time and follow-up expectations will vary depending on your procedure. For example, you can be expected to be on your feet within a few days of having your wisdom teeth taken out, but it may be weeks before you have fully recovered from a broken foot or heart-valve surgery. Your surgeon will give you a list of things that you'll need to do during this time, including what medications to take and when you'll be able to get back to work and other activities.
Every surgery will have a follow-up call or appointment to discuss your recovery and allow you to ask any questions about unusual symptoms or changes in your overall health. If you have a major operation, like heart surgery, it's important to make regular checkups with your doctor or a specialist to ensure that everything is normal. Visiting a doctor will help deter infection and verify that everything is healing as expected. These appointments will give you peace of mind about your state of health and ensure that any issues are caught early on.