Really upset at the fact of paying my bill on December 12, 2016 only to find out that on December 24, 2016 when I wanted to add some things to my storage to my surprise there was a second lock on my storage container..the bill was not late until December 15 ...but unbeknownst to me they put the locks on on the 5th of every month if your bill isn't paid (this was never explained) ..From December 15 to December 27 this lock has been on my storage container and even after getting in contact with the Managers on December 24 by inbox on facebook..they saw my messages and NEVER responded..I wrote back SEVERAL times by facebook with no answer...it wasn't until I physically call them on December 27 (b/c) that was the next business day that they were open her response was.."i'm sorry"I asked for a discount..her response "we don't give discounts"..I asked to speak to the owners. Her response "they won't call me back".. I said there should be a better system in place for removing locks when a customer pays. .her response "I don't have time to check every container on the property to make sure locks are removed"I am appalled that as a paying customers I cold not retrieve or add anything to my storage container because of their error. This is unacceptable and completely unprofessional. If I could I would give them 0 stars
I went in today to get a new tire because my tire had a screw in it. They took one look at it and said "Nah, we can just plug it."They only charged …
178 Jack Miller BlvdClarksville, TN 37042
From Business: Gate 1 Mini-Storage. Self Storage is located straight across from Gate 1, Continue 1/4 mile on Jack Miller Blvd. Gate 7 Days . Close to certified scales. Military…
Staff was rude and ignorant. Started storing about 2 months ago and the staff seems to find reasons to charge extra charges. I called two days before storage was due and they informed me that I could drop my payment in the drop box as long as it was before 8 pm. I got there at 7:30 and they were closed. I made the drive once again, the next day, and asked if they could remove the charge because they had misinformed me. They argued that I misheard (as if I didn't know what I was hearing), and they didn't remove the late fee. I paid on time the next month and forgot about the late fee and they charged another late fee and locked my storage unit and added several fees. All of this right before Christmas. Now I have 100+ dollars to pay before my unit is unlocked, only a week before Christmas. Bah humbug, they say. Avoid this place like it's a plague.
Store-A-Lot, Red Dot, and Assured are all much more professional, and willing to work with your needs. Take special notice Fort Campbell soldiers: Wickham will not tolerate a past due balance, they offer no convenient methods of payment (online, over the phone, etc.), without attaching fees that is. So if you are out of town for an extended period of time, and you don't have direct drafting set up with your bank, and you don't mail them a check through snail mail on time, they will start sending you notices that they are going to auction your unit off, and charging ludicrous legal fees (on top of the legitimate late fee, mind you). At least, this was my experience. The hostile staff seemed to be under the impression that their customers are trying to cheat them. I had a storage unit with Wickham for over 5 years, but they treated me like a stranger off the street the second I had a past due balance with them. Don't use Wickham, take your business to one of the many better storage sites in Clarksville, you'll be glad you did.
As a military family, we have moved in and out of Clarksville several times. We have used All American Storage every time because of Mike. He has always been extremely helpful, kind, considerate, honest, and thankful for our business. His prices are fair, storage units are clean, and he will work with you to get you in a unit that works best for your needs. He will talk to you and help you as much as he can, but he isn't going to sit around and talk all day. (If you are moving you don't have time for that either.) Mike is a busy man, that doesn't have time for nonsense, he is straight to the point and I truly appreciated that about him. Thank you, Mike, for all that you did for us over the years. See you next time we move back to Clarksville!
I rented a storage from Granny’s Attic Self Storage for two years while my husband was deployed. Times were tough and sometimes I barely could pay my storage bill. The manager worked with me, thank goodness bc any other place would have sold my storage. My unit was clean except for a few spiders, but this was to be expected with a unit being closed for this amount of time. The manager even gave me a bug bomb to use before I moved out to ensure that the spiders did not move with me. Thank you for the wonderful customer service and for keeping my treasures safe. It is nice to know that your business really values their customers and obviously holds great respect for their soldiers and their family.
I received a great deal from the store manager. She was very helpful and was able to rent me the correct size storage unit, The place is very clean and close to my apartment
Do not use them for U-Haul. They didnt have the truck I reserved, or any truck, and didnt bother to tell me until I called to leet them know i was coming. In fact, I called the day prior to confirm and they didnt say anything then either. Then when I found out, they told me to call U-Haul to fix it. That is great customer service we look for dont we? Dont use...Support business that care about customer service... They do not.
This is the nicest, friendliest, cleanest storage facility in Clarksville! I highly recommend this business!
Watchtower Self-Storage is the best self storage in Clarksville!!!! The staff is Great and even the owner will personally assist you. The storage units are clean, secure and have the best selection of sizes in Clarksville.
THE BEST STORAGE IN CLARKSVILLE!!! I have had my storage sine 2010 and I am very satisfied.Super sweet staff, very clean facility, and WELL secured!!!