My sales representative always goes above and beyond to make sure the materials are ordered on time and delivered to the job site when needed. I would highly recommend Clarksville Abbey Carpet & Floor!
2630 Wilma Rudolph BlvdClarksville, TN 37040
From Business: Home Services at The Home Depot is the top choice for home installation, replacement, and repair services in Clarksville, TN. Our local contractors serve 37040 an…
Our experience with Clarksville Abbey Carpet & Floor has been great! The customer service is as good as you can get anywhere. I have zero complaints!
Clarksville Abbey Carpet & Floor is professional, timely, and has amazing employees that go out of their way to make sure you are fully satisfied. I would highly recommend them for your flooring needs.
Installed hardwood flooring in our new home in October 2012. From the start we found numerous issues like cracks between boards (length and width), ledging, loose boards, floor not level. They looked at the floor numerous times and stated it was the humidity in the home. The last time they stated it the flooring was normal, looked great. In August 2013, we had the flooring inspected by an NWFA Certified Inspector who detected numerous installation issues, including the fact they installed the flooring on an out-of-flat subfloor. When we provided the reports findings to the Vienneau's, the Vienneau's continued to blame the homes environment (humidity); although the report indicates multiple installation issues. They also placed responsibility for the installation on the home builder/contractor who paid them on our behalf. They also claimed current membership with the National Wood Flooring Association (NWFA). When we checked, the NWFA stated they were not members. Paul Vienneau noted, in response to my complaint to the Better Business Bureau, that he hadn't been a member since 2011. When he was confronted by the NWFA, he rejoined. I had the floor inspected by a 2nd NWFA Certified Inspector and he also detected numerous installation issues. Also, a State of Tennessee Flooring Inspector conducted a visual inspection and confirmed my stated issues. The Vienneau's have failed to honor their warranty with us. They did offer to conduct some minor correction but have refused to address all the issues identified by the NWFA inspectors (and confirmed by the State's Inspector). I can prove all of the above statements are true (Inspection Report, BBB Complaint Report, Complaint to the state of Tennessee, Invoices, and emails). Not saying don't do business with them. Just saying this was my one experience when I did business with them. I won't do business with them and cannot recommend them. They won't even answer my emails now. They have placed responsibility on the builder (general contractor).