I have rented from them MANY times. I have always been treated very well. I love their reward program. Just did a 4 day rental for free with my reward points!
this is the only car rental business that I ever use....they are very customer oriented, and helpful with whatever your needs may b3e.
I am a repeat customer as my job takes me out of state frequently. We only use Enterprise and the team here in Clarksville on Wilma Rudolph is amazing. They really make the encounter about the customer.
This made my first time ever renting a car & my experience overall was good. The only issues I had was their slogan "We'll pick you up." is only valid in certain locations so that put a strain on getting to the location to pick up the car. Also, they didn't explain the pricing/gas return policy very well to a first time renter, so, I paid 3 times more than I was quoted online, so that came as a big shock. At least now I know what to expect.
I have never had a bad experience with the people here. All of them go out of their way to give you great service and if a problem arises, the management team is quick to fix it.
I have used this location for a year. I rent one or two times a month. When ever there has been a problem the manager has made it right. I only real issue I had was when I was given a car that was not the class I ordered. When I questioned the sales person he told me it was the correct class. Long story short. the main manager made it right. From that time on I have not been lied to.
I love my rentals from Enterprise Rentals, they're cars are always nice and clean. Plus they're customer service reps are always nice and very patient with me each time I go there.
Dispicable facilities and staff. My last rental, I received a vehicle that was deplorable from the Clarksville, Tn S. 2nd St location as the brakes were bad, the exterior/interior were deplorable as it appeared that vomit, litter, pet hair, and smokers residue were poorly addressed. I would have returned it, but I'd picked up the vehicle after hours and my schedule prevented the same. As I'd used Enterprise for years at varying locations throughout the US, I decided to give them another chance; however, I found that the staff at this particular location is unprofessional as it is obvious that it is of a certain segment of society that pose a difficulty in distinguishing how it addresses others that might not appreciate the uneducated/urban vinacular and/or irresponsible practices. Who, in the profssional world, has heard of needing a utility bill to rent a vehicle while using a major credit card? Also, who travels with a utility bill? in 30 years of professional travel, this was a first for me. This isn't an Enterprise corporate requirement, but something devised locally to track / skip trace the degenerates that makes up the bulk of its customer base; thus, the condition of its vehicles. When local management was involved, I quickly learned that it condones this practice as it is of my opinion, based on communications, that it thinks so little of that portion of the demographic as it expects little else of it; thus, sees little reason to invest in challenging its employees that fall into such a category so as to free its customers from exposure to such ignorant behavior. Reviews on Yahoo and Google can't all be wrong. I would caution anyone that is considering using Enterprise in Clarksville, TN to exercise extreme due diligence before renting, but choose to look elsewhere when choosing a car rental agency. This latest experience has permanently removed Enterprise as a future source of car rental agencies for me or any other entity that I control or influence.