It was such a pleasure buying our Pre-Owned Subaru Outback from Jenkins and Wynne. Last month I stopped in to look at VW Passat TDI SE that they were selling and met our sales lady Jessica and her manager Rob. They were very nice and courteous. The thing is at that point, I really had not considered buying another car. I just stopped to look at the Passat. I did not feel pressured, nor did I feel on edge talking with them as I so often feel when I talk to car sales people. Jessica gave me her card and after my experience I decided to come back later. A month later I drove by and saw that they still have the VW. My wife and I love our TDI’s that we’ve had and was very interested in their TDI they had for sale. So I stopped again. I went in and Jessica was there again with a beaming smile and warm personality. As I talked with them, I was preparing for a test drive for the Passat and a saw a Pre-Owned Subaru Outback. I liked it at first sight. Jessica with her intuition saw that I liked it and got the keys to show me the SUV. Thinking it would be out of my price range I kind of disregarded the thought but she still offered to allow me to test drive it. As I drove it I began to like it more and more. Jessica was very informative and very knowledgeable of her cars. I was very impressed in her capabilities. As they appraised my 2014 Honda Civic, Rob, her used car manager came back with a very reasonable trade for either the Passat or Outback. Once we agreed to proceed to buy the Outback in comes J.J. who is the finance manger. J.J. was very warm and friendly who wanted to also find the right fit for our finance. She worked tirelessly to get the very best rate and the best bank to finance. As we closed the deal, she was very thorough making sure every detail was understood. She had all the paper work ready when we came to sign. Both Jessica and J.J. and all the staff went above and beyond our expectations. They made us feel that we were the most important customer. Our over all experience is excellent. Deborah and I would happily buy from Jenkins and Wynne again. If you are in the market for a vehicle, make sure you give Jenkins and Wynne an opportunity to serve you. We are glad we did! A big thanks to Jessica, J.J., and Rob! P.J. & Deborah Hicks, Hopkinsville, KY
2425 Wilma Rudolph BlvdClarksville, TN 37040
Service Department Review: Came in to get my vehicle serviced for an oil change and tire rotation with a coupon. The coupon was mailed to my home it was for a discount on oil change and tire rotation together for regular oil I asked for Synthetic oil quote. The service department couldn’t get me an accurate quote due to not knowing how much oil I would need because they would have to check prices with the parts department. I guess it was too much of a hassle to get me an exact quote. Parts Department review: If you work on your vehicle I would like to let you know they do price match. I took in a quote from an online dealer which included shipping. They will price match the parts but will still charge shipping + Tax. Prices are way high compared to online dealers who not only have a local parts department but offer better prices to everyone across the nation. Joe it’s time to get competitive! Sales department: Walked in with a friend who was looking for a Tacoma ’12 and the sales guy states “all the options on the websites are not possible to get” He was saying if you wanted a particle TRD package with a color or even and Audio package combined it wasn't possible they could only get what was on lot. Totally wrong! Salesmen wanted to sale what was on lot and not help find a Tacoma at another dealer or get one custom from Toyota.Overall review is that people here are lazy or don’t know their job well. The only time I was happy is when they price matched my parts and needed it that day. But I still don’t use them if I don’t have to I order parts online because it’s less of a hassle.
I was first working with one salesman who had left about fifteen minutes before I returned to purchase my vehicle. I found this to be quite unprofessional of this person but was extremely satisfied with the new salesman, Tyler, that I was placed with. However, when I brought my vehicle back a few days later to have a service performed I made sure to tell the initial sales person of my strict timeline due to my work schedule of meetings that morning and he assured me that he would be there early with a rental for me and he was over twenty minutes late which made me late to my meetings.All in all, I was extremely dissatisfied with my experience with the initial sales person, especially because when you promise something you are to hold true. The others at the dealership were wonderful.
My experience buying my car was great. I discovered a large scrape just before my 48 hour mark and texted my sales associate. This was a Saturday evening so she had me bring the car in on Monday since they were closed. The assessor and sales manager Larry decided that it looked fresh and that I must have done it- which I didn't. I'm not a con artist. I talked with the assessor Mark who acted as the middle man between the sales manager Larry and got him to agree to split the $189 repair cost with me. While I am ok with it, I was annoyed that Larry couldn't talk to me himself and that he was petty about making me pay half of a tiny bill that means nothing to such a large dealership. That being said, Jess and assesor mark were extremely helpful through the whole ordeAl.
Nice atmosphere. I was helped immediately. After my oil change, I did not get a service reminder sticker on the windshield. This happened during my last oil change as well and I brought this up to the service advisor. The brake pads were changed during my last visit. My car would shake only during braking on the highway so I thought changing of pads would fix it. However during this visit, I brought up how my car brakes at high speed and was told the rotors need turning and it had a groove in it. Why wasn't I told this during my last visit. How does a groove appear with new brake pads. I still trust the service department but I wonder about following service checklist or service procedure not being followed. Turning the rotors did fix the brake situation.
Experience with Jenkins and Wynne Ford was extremely comfortable. After years of dealing with other dealerships, it was nice to work with someone who treats their customers with respect and patience. I would, and have, recommend Jenkins and Wynne Ford to anybody. After my wife purchased her new car in 2012, she was hit by a drunk driver and her new car was totaled in dec of 2013. Jenkins and Wynne made it easy to purchase a replacement. But dealing with the GAP insurance, was another story. We were put off, hung up on, and disrespected multiple times. It took every bit of six months for the GAP insurance to finally be settled.
My wife, Wilma, and I purchased a new 2015 Honda Accord LX at your dealership on 7 August 2015. Both Don and Larry were most helpful in helping to make our decision to purchase our new car. They were both quite courteous and professional and were a pleasure to work with along with with Jeff in your Honda Finance Department. We have been buying Hondas from your dealership for over 30 years and our experience with your sales and service departments have always been excellent. We keep our Hondas for many years and look forward to many more years of your excellent service.
I came in to get a new key fob for my 08 Accord. While we we waiting my husband and I were just looking around I feel in love with the champagne 4 door Accord on the show room floor. We walk out side we did test drive a coupe but just felt the 4 door was more practical.We went in with Eric and did some number left came back and me and my husband test drove the 4 door like the one on the show room floor.I can truly say that this was the best car buying experience we have had.We hope that they provide as good after service as the buying part.
I found the staff to be most helpful and friendly. Our sales person, Gary Donahue, listened to what we wanted in a new vehicle. He went and found the vehicle that met our requests at another location. He showed us cars on the lot that had the features that we were looking for but did not try to sell us one of those. The sales manager, finance manager and even the young men who took the new car and got it ready for our travel trailer were great help. We drove 2 hours, drove 135 miles to purchase a car there based on our friends
The body shop repaired my 2015 King Ranch. Lisa was exceptional as the middle man. However, the repair was something else. I had to look at it three different times before I accepted the marginal repair. I understand a human is never going to paint like a machine but I expected better to be honest. I look at the dealership to be the example in the city, however, I'm not so sure that's the case. Again, Lisa was great but there were several things that I as a customer shouldn't have had to point out.