We have a second home in the area and were in need of a laminate floor to be laid in a bathroom, we are currently renovating. We were on a tight schedule to complete it, before returning to Florida. Brandon with New Age Flooring was recommended by Home Advisors. He contacted us immediately and although he was extremely busy with multiple jobs, he made the time to do our job! He was professional and courteous! The floor looks great! We are very pleased and can highly recommend his services!
Did not install tile correctly, came out to fix the tile, and sadly ended up unable to fix his mistake. I am out a lot of money, and will have to cough up more money to hire a true professional to fix his horrible work.
Installed hardwood flooring in our new home in October 2012. From the start we found numerous issues like cracks between boards (length and width), ledging, loose boards, floor not level. They looked at the floor numerous times and stated it was the humidity in the home. The last time they stated it the flooring was normal, looked great. In August 2013, we had the flooring inspected by an NWFA Certified Inspector who detected numerous installation issues, including the fact they installed the flooring on an out-of-flat subfloor. When we provided the reports findings to the Vienneau's, the Vienneau's continued to blame the homes environment (humidity); although the report indicates multiple installation issues. They also placed responsibility for the installation on the home builder/contractor who paid them on our behalf. They also claimed current membership with the National Wood Flooring Association (NWFA). When we checked, the NWFA stated they were not members. Paul Vienneau noted, in response to my complaint to the Better Business Bureau, that he hadn't been a member since 2011. When he was confronted by the NWFA, he rejoined. I had the floor inspected by a 2nd NWFA Certified Inspector and he also detected numerous installation issues. Also, a State of Tennessee Flooring Inspector conducted a visual inspection and confirmed my stated issues. The Vienneau's have failed to honor their warranty with us. They did offer to conduct some minor correction but have refused to address all the issues identified by the NWFA inspectors (and confirmed by the State's Inspector). I can prove all of the above statements are true (Inspection Report, BBB Complaint Report, Complaint to the state of Tennessee, Invoices, and emails). Not saying don't do business with them. Just saying this was my one experience when I did business with them. I won't do business with them and cannot recommend them. They won't even answer my emails now. They have placed responsibility on the builder (general contractor).