The business owner, Mychal, claimed that the vehicle smelled like smoke. I explained that I do not smoke and never have and that any smells had to be from previous renter. He continued on stating that is smelled like Nicotine and he would have to send it to the airport (whatever that means). He finished stating that "IF I NEEDED TO SMOKE to rent elsewhere". I told him I do not smoke but would not return to his location. Complete jerk.... He spent the first day complaining about the company and all the paperwork he has to do and that they are always changing things. Stay away.
DO NOT GET A RENTAL CAR HERE!!! They are rude and will withhold information to steal money from you later. I repeat, DO NOT GO HERE!!!!!!!
For business I Use Enterprise exclusively because our company has a contract with them. In 2016 I had 37 rentals from the location in New Albany Indiana. Mostly 1 day & turn in car. I needed a car between Christmas & New Years to drive on day trip from Southern Indiana to Indpls & return. I used the location in Clarksville Indiana-it is closer to where I live. In 2016 I used them 4 times, each time I was more disappointed than before. I WILL NEVER USE THE CLARKSVILLE INDIANA LOCATION AGAIN.I was told in Feb that I could not park my car on their lot because they did not have enough room, but, they were paving the gravel area around the building & would soon allow parking. When I rented in December I noticed the lot was paved, but I was not still allowed to leave my car on lot. The New Albany Indiana allows parking on their lot, making an after hours car return possible. Each time when I retuned my rental to Clarksville Location, they were closed & there were PLENTY of spaces. EACH time I arrived the told me they upgraded me (no additional charge) but I had to explain that I did not want to upgrade to an SUV because I was traveling with my 92 year old mother, taking her to Indpls & returning same day so she could visit her sister. She is in a wheel chair and she cannot GET into an SUV. EACH time I had to wait for them to go "get" a car similar to the one I requested. 3 of the 4 times I rented from the Clarksville Location, I found things in the car left by the previous renter, a garage door opener, a CD for a book on CD, & an appointment book. They obviously do not do a very good job of cleaning out the car for the next driver. In the future I will drive the extra miles & rent from the New Albany location, for my quarterly trips to Indpls. The New Albany Indiana location I would highly recommend but . . . . . . . DO NOT WASTE YOUR TIME OR MONEY ON THE CLARKSVILE INDIANA LOCATION.
I have rented from Enterprise before & used my debit card, made a deposit on the car I was renting, I have performed this twice. I tried to rent a car today, & I live with my son, although I help pay all the bills my name is not on any of them. I can say this if your from out of town, need a rent a car, or in town, & don't have a major credit card, do not call Enterprise. I suppose it didn't matter that I rented one twice before, & they were very happy to obtain my business. I had idenity theft in 2008-2009, & that you just don't get over. I have a military ID card, but that doesn't mean anything either. I wish everyone good luck who doesn't want to pay the high percentage rates on credit cards. I will give you this advice, if you live with anyone make sure your name is on the utilities, I really don't understand how that assures them that you will not "capture" their rental car, but anyway, just have something hooked up in your name, & your good to go where ever you wish, it doesn't matter if you have done business with them before, because their computers don't go back very far, as the girl was giggling & telling me these facts I was very unimpressed. I worked with the public for many years, & have never been so insulted in my life!!!