Don t waste your time trying to get a haircut at Great Clips. You will sit there all day while others that arrive after you go first.I experienced a very unpleasant and unfair policy practiced at Great Clips. Upon arriving I checked-in as I normally do. There were two customers that had been waiting before I arrived. After waiting for what should have been my turn, the stylist allowed another lady to take my place. When I questioned why she was being allowed to take cuts in front of me, the stylist claimed she had checked-in online, with no further explanation. Although I ve been going to that Salon for 3 years I ve never heard of this practice. I looked around the shop for any reference to an on-line check in, and didn t see any. Obviously their online check-in service can only be a convenience to their customers if we know it exists and they have made virtually no effort to inform their customers of the new policy other than on their web site. Therefore they have given preferential treatment to people with internet access and treat their traditional walk-in customers as being less than second-class. That is the very definition of being bias and discriminatory.Their new online check-in policy should have been made available to the majority of their customers that either do not happen to visit their web site before each hair cut or the many that do not have the privilege of internet access.