If you are in the market for a new mattress - do NOT shop at Mattress Warehouse! They have stores all over WV, KY, and OH and they are all managed under the same people. Their customer service is HORRIBLE!!!! They are only concerned with how to make things easy for their company and have no regard for the customer spending their money and in the end paying the salaries. We went to them so that we could take care of the order up here and have it delivered to my child in Huntington. Because their warehouse is in Winfield - they will only deliver in the Huntington area in the morning. Hello- people do have jobs (or in this case class) and can't always be there first thing in the morning. When I inquired if they could not just push the order to be completed on the way back to the warehouse at the end of the day - I was told NO. They will not even allow a customer to choose morning or afternoon options. "The system does the scheduling". If you have a system that cannot cater to the PAYING customer - then your system stinks!!! It is not like these delivery routes are one way - eventually the driver will be turning around and coming back to his family. I am not asking for an exact time. I understand needing to give delivery windows - but for goodness sakes can a person not even be given an option of early or late. I say this all the time - but if industry of all kinds was held to the standard of hospitals - things would be different. Do NOT say you give EXCELLENT customer service and then turn around and not be willing to work with a PAYING customer!!!