Clarkesville 30523, Clarkesville, GA 30523
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We rented the FUN boat for our daughter's birthday celebration combination family get together. We also had two jet skis we brought up to play with on the lake as well. We were not told prior to arriving that there would be a lot of traffic for a fun run, but we took it in stride and the police directing traffic called LaPrade's front desk and were told to let us in and told us where to park. Almost as soon as we parked a man in a green shirt driving a golf cart came careening towards us telling us we couldn't park there, move immediately. He had a very bad attitude, and we then learned he was the owner. This was the start to our day. After telling him we would be glad to park anywhere he told us to we went in and started getting ready for our day. We went thru the checklist on the boat, I recommend you pay careful attention to this and take pictures with your phone for later reference. We were under way without launching our jet skis because the ramp was closed we were told until noon. Three of our children/young adults returned to the marina at noon and were told they could not launch until 6 pm. They had to drive to a state park to launch the jet skis which then would not start. The mechanic at LaPrades fixed them and voila we were allowed to launch them around 2:00 or so. Fun day on the lake. We tied up to a friends dock and played and the kidlets drove the jet skis and played in the water. LaPrades allowed us to have the boat until 7pm instead of 5:30 because of the jet ski snafu. So we returned around 6:30pm unloaded and the young man, probably about 17 or 18 started going over the boat with my husband. They pointed to a dent in one of the paper thin metal panels that goes around the boat and said we had caused that. There is no physical way we could have caused the dent. They then said it could not be fixed it had to be replaced and it would be $200, in addition to the $500 for the days rental. My 25 year old son climbed into the boat and pushed the dent out with his hand, then we said OK that is fixed we don't owe you the $200. The response was, well we found two more scratches and those together with be $200. My husband asked to speak to an owner as there were only kids running the show, no owner on site, they had gone home. We told them we would not pay until we spoke to an owner. In the mean time I went into the store and one of the young girls in there asked to speak to my husband about the damage to the boat. I informed her there was no damage to the boat and she said the dent will come back. I said really, how, she said just by driving it, I said my point exactly!!!!!!! We ate dinner at the Chophouse, which by the way, is very mediocre food, and left for home expecting to hear from an owner. It is now Monday and our bank card has been charged not only the $500 for the rental, but an additional $372 for what we have NOT been informed. We will be disputing this charge. Just a warning, buyer beware, if they want $700 for the day for the boat then charge it. Don't run a scam on every customer for every scratch, that is NEVER fixed with the money LaPrades collects!!!!