Sylvan Corners Pet Hospital
7548 Old Auburn Rd, Citrus Heights, CA 95610
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They pressured my mom to put down our family dog because he was aggressive. The vet told her the following, &quot;He was born that way, he should have never been born, we are going read about how you lost everything in the paper because he bit someone, you would be crazy to take him home&quot;. For one, our dog was not born that way--he was a German Shepherd, a working dog. NO DOG is ever born a &quot;bad dog&quot;. Some are more predisposed to &quot;red zoning&quot; due to their breeding to fight such as pit bulls. Our dog was NOT one of those cases.
The cause of his aggression was due to the fact that he wasn't getting the exercise he needed, this lack of exercise turned to frustration which then turned to agression with people and situations he wasn't familiar with. I was working on an exercise regiment that would allow him to have a &quot;job&quot; and get adequate exercise for his breed. He would pull me behind a skateboard for miles but unfortunately I took a spill and hurt my ankle recently so we haven't been able to ride for a while. After our skateboard rides he would calm, happy and content because he was fulfilling his role in our &quot;pack&quot;. Another unfortunate reason for his aggression was that he was forced to be isolated in the backyard due to my parent's obsession with my dog's hair being everywhere. Dogs are social animals and they need to be part of a family or &quot;pack&quot; to be properly socially developed. As Ceasar Milan put it, &quot;dogs are like mirrors, they reflect what you put into them&quot; each dog needs the proper amount
of exercise, discipline and affection in that order.
If I knew it came down to some vet pressuring my mother into making a difficult position of choosing between the family and the dog I would have done everything possible to find him the home he deserved. My friend did not deserve this...there are other resources available for dogs and euthanizing should be the LAST resort instead of the first solution. This vet SHOULD NOT have pressured my mother into making a decision between &quot;him or the family&quot; like that.
I am not writing this out of malice or anger, rather out of respect for Sparty--he would have died for me and I think that there are othere dogs out there that received the same treatment. I will be happy if this vet reads Ceasar Milan's work and takes the message that Ceasar has to say to heart. Ceasar Milan is a dog behavior analyst that has helped hundreds of dogs perhaps-the would then better be able to serve and understand dogs and do no harm if he read Ceasar's work.
WILL NEVER COME HERE AGAIN
I am sadly disappointed with the service I received when I brought my 2 yorkies in for services. The dr and what I'm assuming was a tech were extremely rude and pushy. My dogs had gotten fleas and an ear infection from their last grooming.The tone from the dr was cold and demeaning he acted like I neglect my animals.So first off the tech comes in the room with multiple medications thatadd up quickly. When she showed me the estimate she never went over any of it other than the Nexgard that is $22 more than anywhere else and that's each dog ($77 a box) than a pill that only works for 24 hours on top of that. So between the 2 dogs the bill is $495.70
$160 for Osurnia gel that costs $29 a tube + 81.70 for 7 pills that cost less than $3 each and the rest was all office visit fees.
So $25 in meds because it's given by rude unfriendly people cost me $495.70
I think this is the WORST vet EVER. They are pushy, they are rude and they just are horrible in terms of making you feel like your pet matters. I took my Golden Retirever in last year for his ears. He was always in the pool swimming and would often get ear infections. Rather than take him all the way up to our regular vet which is Folsom Vet in folsom, California. (Yes, we live about 30 minutes from Folsom Vet, and commute that far because that's how spectacular the entire staff is. They've been our vet for years and saved our former Golden Retriever's life when she was only 4 years old from Kidney Disease... Folsom Vet is amazing!) So instead of taking my boy all the way up there for just his common ear infection, I chose to run him up the street to this god awful unfriendly Sylvan Corners Vet instead. No big deal. Had I known the news they were to give me that day, I never would've taken him there. When I arrived there, first of all we had to wait an extremely long time. And I had called prior and told them he needed to be seen. Then when a tech finally came into the room he was not only very unfriendly, but seemed like he was too busy to give a crap about my dog. Then after doing a quick check in his ears he felt around his abdomen and he said in the most gruff, unsympathetic and the most nonchalant tone of voice... (I'll never forget it either) he said, "His lymph nodes are swollen everywhere. All over his body. That's not good." And I said what do you mean? What's wrong then? He said "well without doing any blood panels or tests... (because they were trying to pump more money out of me) when a dog has swollen lymph nodes like his, it means he's got lymphoma. Cancer. And he doesn't have long. I would start preparing myself if I were you." In those exact words and completely nonchalantly and showed absolutely ZERO compassion for Duke or myself whatsoever. I was bawling my eyes out at this point. And he said I can run tests if you want though to confirm? I said oh I'm going to take him to or caring professional and empathetic vet where they actually show dignity and compassion to their clients and their pets for their opinion. I'm just sorry I ever came here to receive such tragic news from a place like this and doctors and techs like your staff. This has been the most eye opening experience ever. Not only were you rude and pushy and made us wait for so long but your care and empathy lack 100%. You just told me the worst news any dog owner can get from a vet and you were completely rude and vague and down right horrible in the way you went about saying it. You didn't even say you're sorry to me for the bad news you just gave me. Maybe you should find yourself a new job. One where you actually like what you do and care about the patients you treat. Because clearly you are a miserable person. Good day sir. And yes I will be telling the entire staff here about this visit. And I walked out with Duke sobbing. Cried the whole way home. A month later almost to the day, Duke passed away. But we took him into Folsom Vet and they lit candles for him, the doctors themselves and the front desk staff were all in tears with our family as we peacefully and calmly said goodbye to our boy. They treat your pet with respect and dignity. They took care of everything. They even brought a gurney out to get him out of our truck as he could no longer walk. ���� On such an emotionally sad day for our family, that was worth more to us than gold. They absolutely suck at Sylvan Corners Vet. DONT GIVE THEM YOUR BUSINESS OR YOUR TIME OF DAY. THIS PLACE IS THE WORST. ���� This is coming from someone who never ever takes the time to write a review. Be it good or bad. I never write reviews. The only other review I've ever written was for the off the charts 10000 Stars I would give Folsom Vet praising them.
We are truck drivers and were out of town. Our doggy stopped using his back legs. We went here on referrals. It was the best visit ever. Everyone from the front desk to the exam rooms are absolutely amazing. The Doctor diagnosed him, gave meds and recommendation for follow up! Very reasonable bill. Unbelievable. You all are sent from Heaven. Buddy boy is doing great. Not completely walking yet but he is on his way!
I'm surprised to see some of these very low-rated reviews. I've never experienced anything but professionalism and kindness with the five pets that are patients at Sylvan Pet Hospital. It's the first vet that I don't feel pressure from when making decisions about treatment options. I have a couple of high-needs dogs and they are well taken care of at Sylvan. I'm glad I was referred and will continue to seek care here for my animals.
My mother had been taking her beloved Zoe there for years. Zoe was very old and had been having seizures, her last seizure was too much for both my mother and Zoe’s and the difficult decision to end Zoe’s suffering was made. But Sylvan told my mother “unless you can get here in 5 minutes, you’ll have to wait until our next appointment 2 days from now”. Giving them the benefit of the doubt, I just called for a similar situation and was told “our next appointment isn’t until Saturday (3 days from now). Death is not easy or convenient for anyone. But I guess that is what Sylvan expects. There was no heart or compassion in the voice of EITHER person who we spoke to on the phone. Pets are FAMILY and EVERY vets office should set that same expectation. I understand being busy but not the lack of compassion or empathy. There was simply a ‘suck to be you’ attitude with both incidents=very disappointed with this office.
I love this VET! They are so professional, thorough, and timely. Their wide variety of services makes it easy to use them for all my puppies needs, and she loves it there. It is especially nice to take your pet to a familiar place to get groomed and boarded. The staff is very friendly and their love for animals really shows.
We have 7 animals and they are all aging, so when we moved we were looking for a vet that could handle all our needs. Sylvan Corners has been good for us so far. Pricing is about average, and they are good about giving you high and low estimates and discussing alternative options. They have good sales on flea products which can make a huge difference in how much we pay for it.
We use Dr. Cohen, and my only (semi) complaint is that she is quick to refer to a specialist$$$ if the problem appears to be out of her scope. This is probably the right thing to do, I just hate how much is costs when it happens.
All the animals seem to like the staff and vets, and we never have a problem getting an appointment. They are flexible and offer cheap vaccinations on the weekends. Front desk help and techs are all great.
I took my dog Sasha to this vet 20 minutes before they closed. They got me in, they were really busy at the time. They found a small fracture in her leg and splinted her leg, and gave her some pain medications to help her. I called another local vet and they just tried to send me to an emergency clinic which are extremely expensive. I bet the first hospital I called was not as busy as Sylvan, but they still got me right in and worked late. I had to write this so people in Citrus Heights know that this place really cares about your pet.
I have left my various dogs at the kennel here for nearly 20 years and have had nothing but a positive experience. The staff takes excellent care of my pets. I feel secure knowing that they are being well fed and cared for while I am away. I highly recommend this facility if you are thinking of using a reputable kennel.
I have been taking my dogs to Sylvan Pet Hospital since 1995. Dr. Burger and Dr. Cohen are great. They always give me different options on my pets care, so they are not pushing for the highest costs. The vets and staff have always been friendly and very knowledable. They are willing to help out if something out of the ordinary arises. I would highly recomend Sylvan Corneers to everyone.
We are a dog rescue group that uses Sylvan Corners
Pet Hospital as our vet. We have had several hundred
dogs get spayed, vaccinations, x-rays and surgery at
Sylvan Corners. The knowledgeable vets and staff are
wonderful. Our dogs receive great vet care and we are
very thankful to Sylvan Corners for their support of our
rescue group. I highly recommend Sylvan Corners for
quality care at affordable prices.
I have been using Sylvan Pet Hospital for our pets for over 40 yrs. During that time many changes have been made. Today I am more impressed than ever in the compassion and efficiency of the whole staff. I feel that all employees know me well and go out of their way to accommodate my every need. I feel comfortable in asking questions about everything and feel assured that if needed follow up is immediate. I am very confident that this hospital is the best in medical care and office efficiency.
Recently I had to put my dog missy down. The staff was so sympathlic with me and my dog. Made it as easy as they could for me to say goodbye. Dr. Cohen even came in to reinsure me that I was makeing the right disussion after her being ill for over a month. They offer the ashes in a beutifull box or there paw print on a plaque. I order the plaque and it came out beutifull. Thank you Dr. Cohen and staff to make a situation as caring as posible and there thoughts with a grieving card. Definatley recomend this Vet.
09/07/2011Provided by Citysearch -
Located on Old Auburn just east of Auburn Blvd you will find Sylvan Corners Pet Hospital. I have been taking my pets here for several years and have had excellent care whether it be routine exams or life threathing issues. The staff is just great, so careing and compassionate. They take the time to answer or find the answer to any question you may have. Their office is cheerful and confortable. The Doctors are the best!, as you might expect from UCD graduates.
My dog recently needed vaccines. Took him to Sylvan. Great staff and doctors. Friendly and seemed like they knew what they were doing. I have heard of them over the years through my family and friends. What they said was true, they have been doing it along time. If you need a stable hospital then this is your place.
04/08/2011Provided by Citysearch -
Located just off Sunrise Blvd on the moderately busy street of Old Auburn Rd in Citrus Heights, Sylvan Corners Pet Hospital is a smaller-on-the-outside-than-on-the-in-looking building with a clean atmosphere inside and out, an open waiting room with a fair number of chairs, a scale, plenty of informative brochures, and an overall cheery, welcome (if slightly grey) feel to it when you first enter through one of the two cramped doors. The techs who welcome you are very pet friendly, enthusiastic and kind, and are sure to get you into a room within ten minutes.
In each of the three times I visited SCPH, I waited less than ten minutes to be seen into a room with my Charlie-dog, then did a quick check-in with another very friendly tech, to whom I explained the purpose of my visit while she ran over the basics with Charlie (checked his body for signs of anything being off, asked about his diet, etc.). Soon after, the vet herself (both vets at Sylvan are women; we've seen both) would come in. The appointment would proceed as would be expected. I noticed that Dr. Cohen, the vet I saw when Charlie came in with an actual problem rather than simply for a check up, needed to look up almost everything she said and did for my dog in her text books, which took quite a bit of extra time (note this--it's important later); also, because she did not have the proper equipment to examine him on our second visit, we made little headway that day, and had to come back for a third, costing me more money and time. That being said, she was extremely friendly and level with me, and very gentle and kind to Charlie-dog.
At the end of the third visit, I checked out the receipt and noticed that for each of my three visits I had been given a different charge for the base-fee, or the bare appointment before any charges such as medications or urinalysis had been added onto the total. I asked the receptionist about it, to which she responded by informing me--then, for the first time--that my appointment fee was based on how long I spent with the veterinarian, asking her questions, how much she had her hands on my pet, etc. She said that since the first visit had only been a checkup, where I'd asked few questions and had asked little of the vet, I'd been charged the lowest fee (something in the range of $18, a good deal). On that same token, during my second visit, when Charlie had first gotten sick, I'd asked the most questions and had spent the most time with the vet, and had been charged the highest fee (about $36, still not a bad price). My third visit it had been somewhere in the middle, so I'd been charged the middle fee ($28).
What upset me about the charges was not the actual cost. Firstly, it was that I had not been told that this was their pricing system up front, which would have given me the chance to reel in the excessive questions and cut the vet time shorter, hence lowering the charges. Secondly, and this more than anything, what upset me about my bill was that they were charging me for time that the veterinarian was spending about half of in the back room, looking up information that she should have already known and had readily available to me. Because she didn't know her material, I was being charged for the time she was taking to look it up. I don't think that that's fair at all.
Overall, I don't feel that Charlie's case got any better by going to Sylvan Corners. Having gone elsewhere since my last visit there, I know that I could have attained the information I found there and more by going somewhere else, and have achieved more visible results. I think the people at Sylvan truly mean well and are doing their best, and that anyone looking for a vet that offers low, albeit unfair, rates ought to look into their services. However, if you want the very best for your pet as far as loving care AND expert knowledge, I'd say keep on looking.