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Sears was out on May 9th to fix my dishwasher. A water valve and some type of (depending on which tech you spoke to) vacuum chamber or was it a water valve sensor? Parts were ordered. Return appt approx 10 days later. A different tech returned to put in the parts his name was Jeremy. A very nice and as far as I know knowledgeable tech. He was unable to install parts due to a water leak under the dishwasher that made my wood floor swell. However, Jeremy said since he was here he would be happy to perform my yearly maintenance checks in the other appliances we had covered under Sears Master Protection agreement. THIS WAS THE FIRST TIME IN THE 30+ years I have had this protection that any tech had actually volunteered to perform the yearly checks. He also took the time to explain Sears New Whole Home protection program. I told him I wanted to talk to hubby when he got home from work before I went ahead with the purchase. Jeremy was fine with that. He rescheduled another appt to come back out to install the parts after my husband and I removed the dishwasher from the counter. It would be another 4 days or so. I requested to have Jeremy as my tech. Return appt was scheduled for May 26th between 8 to noon. On 5/26/18 @10:30 am I received an EMAIL mind you, not a phone call, that stated my appt had been cancelled!!! 90 mins before their 4 hr window was over. Had I not checked my emails which I usually don’t until evening I would have been sitting waiting for the repairman. The email also stated another appt had been rescheduled for June 4th Almost a month after the 1st tech was out. I got on the phone to Sears to find out what the heck was going on. Sears overbooked appt so mine was cancelled. The June 4th appt was no longer available, WHAT? I had caused an issue because I requested the same tech. Go figure! Tech that finally came out after 3 calls on May 31, tech #3 was one of the rudest repair men I have ever had to deal with. I would give neg stars if able to.
The customer service at this Sears at Sunrise Mall, Citrus Heights is awful. Apparently, the current store manager Anastasia is Russian and hiring a lot of other Russians and making them managers and sales associates who are walking around with their noses turned up at customers, have serious attitude problems if you ask a question or for their assistance and stand around all day huddled in groups gossiping instead of helping customers. One associate in fine jewelry named Natalia stands around doing nothing. When asked questions about merchandise became irate and did not want to assist and claimed she needed to call another department and started repeatedly calling department(s) and slamming the phone down and turning her back in the customers face without any status of what she was doing. Then started assisting another customer who was there to pick up a ring for her husband and the poor woman had to ask this nut for a ring box because she didn't want to be bothered providing that either. This Sears has gone down the drain and is no longer the good ole store that American's built and shop. Will gladly take my money elsewhere. Now I know why there arent any cars in their parking lot.
The service tech came out for my yearly service on the maintenance contract and checked all of my Sears appliances, including refrigerator, range and oven, microwave oven, dishwasher, washer, and dryer. Gave me info on how to use them properly and things to watch out for. Great service, as usual!
Truly unfortunate to see a dying brand like Sears stumble over itself as it heads towards bankruptcy. This review has nothing to do with the technician. He was great, professional, courteous. The fact that I had to pay $79 just for Sears to confirm what I already told them was a failed water heater tank under warranty, is ridiculous. Their water heater customer service team is terrible. No willingness to refund the service call fee. Then, they have no tank in stock so I need to go find my own. On top of that, I am now looking at the cost of bringing the install up to code - so I'm looking at out-of-pocket expenses around $600-$800. All because Sears sold me garbage and doesn't care that they are losing yet another customer. Make sure to shop somewhere else and avoid this company like the plague.
We got a new stove top and it shattered. We called and they got us a new one and got it all fixed. And works great.
I paid a lot for this warranty and have still not received satisfaction on the repair of my stove top. The burners fail to ignite. Sears has sent two people out to repair it. The last person was here less than 10 minutes. New burners were ordered, which we received and replaced. The problem still continues. When trying to make an appointment, I was completely ignored as to the need of having someone sent out who knew how to repair stove tops. Once I had made the appointment, I was called by the repairman just a few minutes from the scheduled appointment time telling me he was too busy and would have to reschedule. From phone call to service it was dis-satisfactory. I will not be renewing, I will find a qualified company to go with.
The Sears Appliance Repair Technician, Jason arrived between the prescribed hours, was prompt and efficient in performing the annual maintenance service for our washer and dryer. He was knowledgeable, efficient and offer great suggestions to maintain the life and efficiency of our washer and dryer. He did not try to sell us products but we did ask him about the CAP 10 program and he provided us with all the information that we needed to make an informed decision about covering the rest of our less than 10 year appliances on the CAP 10 program. Thank you Jason for this information - you are an asset to Sears and to your technical profession.
the repair was done in a timely manner. I have no problem with that. My problem was how much it cost. The cost was $350.00 to replace a light. Sears always had a good product, that's why I had no problem buying from them until now. It seems their main goal is to sell service contracts. Our fridge was a year and a half old. I feel the product is inferior to the standard I'm used too. The contracts are EXPENSIVE. This is no way to keep loyal customers. Either the appliances need to be made better or Sears should give a 3 year warrenty at purchase,
After my central a/c quit working on a 100+ degree day, my first call was to a local small business repair company. The tech said I need a New HVAC and quoted me $8000. Whoa! Not on this senior's income! Then I remembered Sears fixes everything, So I called, and the Sears tech came the following day. He informed me I needed a New condenser & blower motor, NOT a new HVAC. That cost a few hundred, yes, but at least I didn't get screwed into thousands. Thanks, Sears!
Mixed reviews . Great prices on appliances but their phone service is less than great . You can't get through to a person for delivery you leave a message and they call you back 24 hours later . Frustrating when you are busy and trying to cancel and reschedule .
Sears was assigned by our home warranty company to repair our compactor. Scheduling the appointment was easy and the technicians were prompt. They came out twice, neither time fixing it. We ended up petitioning to have a different company fix it.
I have always been able to get the replacement parts for my appliances without fail. You don't always want to buy new, and these guys can help with that.
Phone: (916) 553-2839
Address: 5900 Sunrise Mall, Citrus Heights, CA 95610
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