More Info

Sears is the #1 Appliance Services Provider according to IBISWorld Inc. market share data. Call or Click to Schedule your Service. We're the Kenmore experts.

General Info
Sears Home Services has over 6,000 expert technicians providing both product maintenance and repair solutions. Our technicians are industry trained, well-respected and will help keep your products running longer and working right in no time. We are America's #1 appliance services provider -wherever you bought it, we’ll repair it. 24/7 Customer Support. What to expect: Call before we arrive, Estimate before we begin work, 90 day satisfaction guarantee on parts and labor. We’re the largest appliance services provider in the country and we’re right around the corner! Plus, you will save 20% on all in-home repairs! Our expert technicians will process payment and any coupons or discounts at the time of service.
Sears Home Services is number one in appliance repair. We offer In-Home Repair & Maintenance Services for the following: Washers & Dryers, Refrigerators and Freezers, Cooking Appliances, Dishwashers, Microwaves, Riding Mowers, Snow Blowers and more! We also offer multiple solutions for all budgets, and service most brands regardless of where you bought it. Trust the Appliance Repair Experts at Sears. For expert repair services, Call 1-800-280-5986 for more information..
3com, Ace, Acer, Addison, Admiral, Adobe, Adobeair, Agrifab, Air Quest, Aiwa, Amana, Ambassador, American Standard, Americana, Apple, Aprilaire, Arcoaire, Ariens, Armstrong, Asus, Ati, Averatec, Bard, Bosch, Bose, Briggs&Straton, Brother, Bryant, Caloric, Campblhsfld, Canon, Carrier, Casio, Cerwin Vega, Char-Broil, Cisnet, Coleman, Comfort, Companion, Compaq, Craftsman, Craftsman Pro, Creative Lab, Crosley, Day & Night, Dell, Delonghi, Delta, Denon, Dirt Devil, Dunkirk, Dynamic, Eager 1, Ecowater, Element, Ema, Emachines, Ennox, Epson, Estate, Eureka, Euro-Pro, Fedders, Fiesta, Fisher, Fisher Paykel, Frigidaire, Fuji, Funai, Galaxy, Gateway, Ge, Ge Profile, Generac, Gibson, Glow, Goodman, Harmon Kardon, Health Rider, Heil-Quaker, Hitachi, Homelite, Honda, Horizon, Hotpoint, Hp, Husqvarna, Ibm, Ikea, Imperial, Infocus, Inglis, Intercity, Intl Cmf Prd, Janitrol, Janome, Jbl, Jenn-Air, Jensen, Jvc, Kawasaki, Kelvinator, Kenmore, Kenmore Elite, Kenmore Pro, Kitchenaid, Kohler, Lawnboy, Lenovo, Lg, Lifestyler, Lifetime, Liquid Video, Lite-On, Luxaire, Mackissic, Mage, Magic Chef, Magicpak, Magnavox, Maker, Makita, Maytag, Mcculloch, Milwaukee, Mirus, Mitsubishi, Modern Maid, Msi, Murray, Nec, Nikon, Nordyne, Norge, Odak, Ohiosteel, Oneida Royal, Panasonic, Payne, Philips, Pioneer, Polaroid, Polk Audio, Portercable, Poulan, Proform, Quasar, Rca, Reebok, Reliance, Rexel, Rheem, Robins/Subaru, Roper, Royal, Royal Sover, Ruud, Sampo, Samsung, Sears, Sentry, Singer, Skil, Snapper, Snow
Payment method
discover, amex, master card, visa
Sunrise Mall
24/7 Customer Support - 90 day satisfaction guarantee on parts and labor


Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
M K.



Sears was out on May 9th to fix my dishwasher. A water valve and some type of (depending on which tech you spoke to) vacuum chamber or was it a water valve sensor? Parts were ordered. Return appt approx 10 days later. A different tech returned to put in the parts his name was Jeremy. A very nice and as far as I know knowledgeable tech. He was unable to install parts due to a water leak under the dishwasher that made my wood floor swell. However, Jeremy said since he was here he would be happy to perform my yearly maintenance checks in the other appliances we had covered under Sears Master Protection agreement. THIS WAS THE FIRST TIME IN THE 30+ years I have had this protection that any tech had actually volunteered to perform the yearly checks. He also took the time to explain Sears New Whole Home protection program. I told him I wanted to talk to hubby when he got home from work before I went ahead with the purchase. Jeremy was fine with that. He rescheduled another appt to come back out to install the parts after my husband and I removed the dishwasher from the counter. It would be another 4 days or so. I requested to have Jeremy as my tech. Return appt was scheduled for May 26th between 8 to noon. On 5/26/18 @10:30 am I received an EMAIL mind you, not a phone call, that stated my appt had been cancelled!!! 90 mins before their 4 hr window was over. Had I not checked my emails which I usually don’t until evening I would have been sitting waiting for the repairman. The email also stated another appt had been rescheduled for June 4th Almost a month after the 1st tech was out. I got on the phone to Sears to find out what the heck was going on. Sears overbooked appt so mine was cancelled. The June 4th appt was no longer available, WHAT? I had caused an issue because I requested the same tech. Go figure! Tech that finally came out after 3 calls on May 31, tech #3 was one of the rudest repair men I have ever had to deal with. I would give neg stars if able to.

Gina C.



The customer service at this Sears at Sunrise Mall, Citrus Heights is awful. Apparently, the current store manager Anastasia is Russian and hiring a lot of other Russians and making them managers and sales associates who are walking around with their noses turned up at customers, have serious attitude problems if you ask a question or for their assistance and stand around all day huddled in groups gossiping instead of helping customers. One associate in fine jewelry named Natalia stands around doing nothing. When asked questions about merchandise became irate and did not want to assist and claimed she needed to call another department and started repeatedly calling department(s) and slamming the phone down and turning her back in the customers face without any status of what she was doing. Then started assisting another customer who was there to pick up a ring for her husband and the poor woman had to ask this nut for a ring box because she didn't want to be bothered providing that either. This Sears has gone down the drain and is no longer the good ole store that American's built and shop. Will gladly take my money elsewhere. Now I know why there arent any cars in their parking lot.

Al Q.



The service tech came out for my yearly service on the maintenance contract and checked all of my Sears appliances, including refrigerator, range and oven, microwave oven, dishwasher, washer, and dryer. Gave me info on how to use them properly and things to watch out for. Great service, as usual!

Jon F.



Truly unfortunate to see a dying brand like Sears stumble over itself as it heads towards bankruptcy. This review has nothing to do with the technician. He was great, professional, courteous. The fact that I had to pay $79 just for Sears to confirm what I already told them was a failed water heater tank under warranty, is ridiculous. Their water heater customer service team is terrible. No willingness to refund the service call fee. Then, they have no tank in stock so I need to go find my own. On top of that, I am now looking at the cost of bringing the install up to code - so I'm looking at out-of-pocket expenses around $600-$800. All because Sears sold me garbage and doesn't care that they are losing yet another customer. Make sure to shop somewhere else and avoid this company like the plague.

Patti B.



Our serviceman was very informative and knew immediately what the problem was with our freezer and fixed it. I also learned about their warranty contracts and purchased the 5 year plan.

Rhonda D.



I paid a lot for this warranty and have still not received satisfaction on the repair of my stove top. The burners fail to ignite. Sears has sent two people out to repair it. The last person was here less than 10 minutes. New burners were ordered, which we received and replaced. The problem still continues. When trying to make an appointment, I was completely ignored as to the need of having someone sent out who knew how to repair stove tops. Once I had made the appointment, I was called by the repairman just a few minutes from the scheduled appointment time telling me he was too busy and would have to reschedule. From phone call to service it was dis-satisfactory. I will not be renewing, I will find a qualified company to go with.

Randy R.



The Sears Appliance Repair Technician, Jason arrived between the prescribed hours, was prompt and efficient in performing the annual maintenance service for our washer and dryer. He was knowledgeable, efficient and offer great suggestions to maintain the life and efficiency of our washer and dryer. He did not try to sell us products but we did ask him about the CAP 10 program and he provided us with all the information that we needed to make an informed decision about covering the rest of our less than 10 year appliances on the CAP 10 program. Thank you Jason for this information - you are an asset to Sears and to your technical profession.

Robert E.



the repair was done in a timely manner. I have no problem with that. My problem was how much it cost. The cost was $350.00 to replace a light. Sears always had a good product, that's why I had no problem buying from them until now. It seems their main goal is to sell service contracts. Our fridge was a year and a half old. I feel the product is inferior to the standard I'm used too. The contracts are EXPENSIVE. This is no way to keep loyal customers. Either the appliances need to be made better or Sears should give a 3 year warrenty at purchase,

Carole L.



After my central a/c quit working on a 100+ degree day, my first call was to a local small business repair company. The tech said I need a New HVAC and quoted me $8000. Whoa! Not on this senior's income! Then I remembered Sears fixes everything, So I called, and the Sears tech came the following day. He informed me I needed a New condenser & blower motor, NOT a new HVAC. That cost a few hundred, yes, but at least I didn't get screwed into thousands. Thanks, Sears!


Phone: (916) 553-2839

Address: 5900 Sunrise Mall, Citrus Heights, CA 95610


People Also Viewed