I have had the worst experience at this office. In April I went in for an appointment with Dr. Perez. I waited over 2 hours to see the Dr. I asked the nurse if there was a problem. I was told the wait was typical with this Dr. I had a 3pm appointment. After 5 I finally decided to leave. The Dr.came in as I was leaving. I was so upset over the wait (my time wasted) I could not even talk to the Dr. He said he would refund my $20 copay. The office staff could not figure out how to do that so they said they would put a credit for the next time I went to the Dr. I did go see another Dr. at another facility in which I had a great experience. The Dr. said he hears my complaint often. The reason nothing is done about it is because this Dr. is the only one doing podiatry. Over 3 months later I am called out of the blue to inform me they will not give me a credit. I am absolutely appalled! Apparently the lack of professionalism and customer service starts at the top in this office because; when the office manager, Joanne called me and after explaining the situation for the 4th time to someone, her response was that the nurse and other Dr. should not have told me that my experience was common. Seriously????The response should have been of course we will refund your $20 for the "Dr" visit that didn't happen after waiting for over 2 hours. The response should have been I am sorry for your experience and we want to do what is needed to make this right.When the front desk, nurse and a fellow Dr. all say this is typical why does the problem with this office have to be my problem.
This office is quite different from the other Wellspace offices. It is clean and organized and the staff treats you with respect. This is one of the last offices that still excepts MedICal.
I have been going to this medical facility for a little over 3 years now and all the workers are so nice and caring and they have the basic things you need so you don't have to drive all over town, they have a blood drawing room and an x Ray room and they have almost every type of brace you could think of, ankle, elbow, knee and everything else.
If I had not changed jobs I would still be coming here! The staff here are very friendly and helpful! I highly recommend coming here.
The building is hard to find since their temporary sign is small. The check-in/registration staff have always been friendly and prompt. I never have to wait long to get back to the room.
I visited this office for the first time lay week. My insurance had changed and I want looking forward to this first visit. The staff and doctors were very helpful in getting my referrals sent and approved fast.
I spent the better part of just over a year being seen by two of the podiatrists in this location. Neither of them were able to offer any solutions for my pain and both seemed to be more concerned with being funny. One made me feel like I didn't know what I was describing even though the x-rays and MRI proved exactly what I said. And when I expected better service as part of my patient's rights by asking to be seen by another doctor, I was told to take "my business elswhere" -so to speak- and find another medical organization. Unbelievable. May I suggest to anyone thinking of seeing the podiatrists at this location to not bother. Spend your insurance co-pay "elsewhere".