Great store with a lot of furniture and price options to choose from. We would go back for any more furniture we need in the future.
Had a great sale guy.Frank Re. He sold us a hot tub.told us about the product and only one made in the U.S.A. hot tub is perfect for us..and at a great price!
It is mid Feb & my hot tub is not heating the water. The store manager Adam told me that their service schedule is very booked up. And the best they could do is maybe five days to service the spa. this spa is a very expensive.I do not wish to take a chance of having the spa possibly freeze in the cold. I asked the manager to extend some customer service & arrange to come earlier to take care of this problem. He would not budge or yield. In the course of the conversation he even insinuated that I thought myself "entitled." Yes Mr. manager, spending $5700 worth of my hard earned money does, indeed, entitle me to some decent customer service. I told him I would bring the service issue to the corporate level he smugly said, "this is my family's business." I think he even said his father owned the business. Your high-end, high dollar purchase has the same regard as if you purchased a stick a bubblegum from them. The multiple complaints about their service department are valid.
Don Ellinghausen 1-1-2014 I purchased a hot tub cover Friday from Kim. She found the exact cover for our hot tub we purchased from Frank at Watsons in 1998. She wasso efficient and nice. Frank was there when I picked it up and treated me like an old friend. Everyone there was so friendly. The employees is the reason Watsons is No. 1 !!!!!!
Had a good shopping experience in shopping for an air hockey table. Good product. Did well in getting it to us by Christmas.