I have received excellent service here They have a better selection of products than other stores. Even with discounts/coupons they are still expensive. Their One Sight charitable program does a lot of good assisting those in need.
Good glasses, but not cheap by any means. I had to wait longer than I expected for the glasses to be ready. One positive, I could walk the mall while I waited.
Employees are unprofessional and rude! They rescheduled my daughters appointment without informing me, even after I called and confirmed, and then told me it was my fault the doctor was already gone. They showed no remorse, and wouldn't even offer a solution! Take your money elsewhere!
Wait for service is entirely too long. Staff unprofessional in appearance. Staff also not very friendly. Terrible experience every time.
i have dealt with lens crafters for years. this is the first time at this location. this has been the worst experience ever. the employees were rude and gave information that was blatantly incorrect. they messed up my lenses four times and i finally had enough of their rude attitudes and went to a different store. i would never step foot back in this store and would advise anyone i speak with to go to a different location. lens crafters as a company is great, it is just this one store that i find to be the worst of the worst....
needed lenses replaced under insurance; made me drive to the store even though they had all the information in their system and didn't even look at the glasses. A month later, I'm still waiting for the lenses. I also asked about an advertised discount for Transition lenses but no "deal" was offered. When I called the number on the website this AM, it had been disconnected. Great customer service and salesmanship!