Love these guys! By far the most customer service minded pool cleaners I have ever found. I've had a 16x32 pool for12 years & had various companies open/close it.Susan's is professional,knowledgable, and courteous.They are prompt and don't overcharge for chemicals.My pool cleared in less than a week.The gentleman that came out was clean cut and polite.They'll answer any questions you have.Other places didn't always show up or the help they sent was questionable. Not Susan's - Highly recommend!
In 2010 we had our pool repaired at the bottom ( deep end ) and a new liner placed. We had bought the house in 2009 and had never owned in inground pool. We called this company as we had no idea of the work involved. They came and gave us their estimate ;we accepted the estimate and had them work on resurfacing the pool floor and placed a new liner.. Every thing; I thought was fine as they never said they had difficulty installing Now in 2018 we needed a new liner ; we called Riley's and never received a cal back . We stopped in Harrison and were told by the person on duty that we would receive a call. Still no response to inquiry. We then go to the original store of purchase ( many thousands of dollars for original ) and were told that Brian did not wish to take on the project as he had too much trouble installing the pool liner . NO ONE ever said one word about this on original installation . And they were more than willing to take over 5000.00 from us in 2010. The issue was as we later found out -they dumped their waste from repairing the floor down the drain which in turn clogged our neighbors drain. Still NO CALL back from the owner BRIAN E .However when you do shoddy work and ruin others home systems I am sure you have to hide your head in shame. VERY VERY DISAPPOINTED IN RESULTS /POOR CUSTOMER SERVICE / AND NEGLIGENT PRACTICE OF CLEAN UP We have since had the pool liner placed and we are very very pleased with service/and customer satisfaction MAUREEN OLDING. Former dupped customer