I’ve had an excellent experience looking for my wedding dress. The bridal consultant who helped me was so considerate of all of the ideas I had in mind. I was very stressed out but kotsovos made the process so easy! Would do it all over again.
Was there with my grandaughter who found the perfect dress. The staff was so caring made her fitting so special. Felt so comfortable and caring.
The actual experience was fine, however, when I took the dress to my seamstress, she informed me the corseted bra was not needed even though they said it was because the dress itself had a corset. Also, the ribbons which corseted the dress was torn so badly, that one hard tug and the ribbon would have broken. When I visited the shop and informed them of both, the employee (I'm guessing owner) informed me that dresses were sold 'as is' and my response was that we were not shown the torn ribbon anytime during the purchase/trying on process. As for the bra, it was 'free', so I guess, according to her, I really shouldn't have a problem. Overall, I would recommend that everyone pay attention to what they're buying and inspect their dress very carefully. The 'oh well' response was very disappointing.
Not only are the dresses overpriced, but the employee I enocuntered whose name was Iris was incredibly rude, snobby, judgemental, and unhelpful. The receptionist at the front desk, Courtney was very nice and set me up with a consultant to help me find the dress and help me try it on and even offered my sister and me a beverage. When Iris came out to help me, she asked me if I was buying today, and I said I would if I found the dress and if it was in my budget of less than 1,000 dollars. She showed me where the dresses were in my budget and left me to continue looking and told me to meet her at the front desk when I found one to try on. She left me for another help customer who was committed to buying today, who was with her mom and grandma, and whose budget was probably much higher than mine so she could make more commission off of the dress and never came back to help. She saw me standing around multiple times and didn't offer any assistance whatsoever. She didn't even acknowledge me. She didn't offer to help me try on any dresses and when I asked her to try a dress on, she said someone else would be with me. When I asked Courtney for some assistance on trying it on, she was confused why Iris wasn't helping me. In addition, the sample dresses were disgustingly dirty- not just deodorant marks or makeup marks, but there was black dirt even on the top of the dress around the breast area. The manager did call me to apologize and that was well appreciated, but no compensation was offered for my terrible experience. I will never set foot in that store again, and I will tell every single one of my friends never to set foot in that store. If you must go into that store, ask for Courtney.
I called to speak with the owner and the man that came to the phone started screaming at me at the top of his lungs asking what my phone number was so that the owner when he comes in could call and interrupt me. I was calling about there bridal alterations, and got screamed at called a dog for interrupting him at work isn't this a business aren't I suppose to call if I need a service done? cant believe I was treated this was. so disrespectfull, I wish there was something that could be done about this. this was the worst customer service in 33 years I have ever experienced
As a plus size bride, many bridal boutiques are incredibly limited. That is not the case at Belle. They had so many sample sizes and styles to try. I felt beautiful in everything I tried. The staff did everything they could to give us a top-notch experience. I definitely recommend this boutique if you are looking for great dress experience!
Great place to go wedding dress shopping!! The staff was very professional and listened to what the bride wanted. All of their dresses were absolutely beautiful. When browsing around to see what you like, their dresses weren't in bags so you could easily see if it was something you might want to try on or not. Their staff was very friendly and did not pressure me into buying my dress that day.
Terrible experience at European Bridal! My daughter was in town from San Diego. We had an appointment and brought a group of her best friends and family. The service was terrible! The woman helping us left my daughter in a wedding dress and was gone for a long time. We decided to leave and go to another bridal shop only to find her helping someone else. My daughter complained about the service and one of the employees was yelling at her down the street as we left. Don't waste your time or your money here!
As of today...I am grateful for the help from this store. As long as our dresses get here I will keep my 5 star rating.... Stay tuned
They screwed up terribly with ordering my wedding veil. I chose a veil I liked from their selection, but it was ivory, so we had to order it in white. They FORGOT to pay for the order! I had to keep calling them and checking. They finally did it after asking about it for months. When it finally came in, it was wrong. The material felt much cheaper, and it was too short. The owner put down the wrong length on the order despite seeing the same veil in store when it was ordered. I was charged $95 dollars for this thing. The shorter ones were around $75 and below, so they should have caught the error between ordering it and charging me so much money. Recap: Overcharged me, forgot to order it, ordered the wrong one, had to run around Bridal Row to find a replacement less than a week before my wedding. I was later called a "liar" by the store owner when reviewing them on Facebook.