I’ve had an excellent experience looking for my wedding dress. The bridal consultant who helped me was so considerate of all of the ideas I had in mind. I was very stressed out but kotsovos made the process so easy! Would do it all over again.
The women here are always so sweet when I come to pick up/drop off my mothers furs and i got all my prom dresses here. Hope to get bridal gown here some day! Chris, the owner, is a hoot!
Was there with my grandaughter who found the perfect dress. The staff was so caring made her fitting so special. Felt so comfortable and caring.
The actual experience was fine, however, when I took the dress to my seamstress, she informed me the corseted bra was not needed even though they said it was because the dress itself had a corset. Also, the ribbons which corseted the dress was torn so badly, that one hard tug and the ribbon would have broken. When I visited the shop and informed them of both, the employee (I'm guessing owner) informed me that dresses were sold 'as is' and my response was that we were not shown the torn ribbon anytime during the purchase/trying on process. As for the bra, it was 'free', so I guess, according to her, I really shouldn't have a problem. Overall, I would recommend that everyone pay attention to what they're buying and inspect their dress very carefully. The 'oh well' response was very disappointing.
I called to speak with the owner and the man that came to the phone started screaming at me at the top of his lungs asking what my phone number was so that the owner when he comes in could call and interrupt me. I was calling about there bridal alterations, and got screamed at called a dog for interrupting him at work isn't this a business aren't I suppose to call if I need a service done? cant believe I was treated this was. so disrespectfull, I wish there was something that could be done about this. this was the worst customer service in 33 years I have ever experienced
As a plus size bride, many bridal boutiques are incredibly limited. That is not the case at Belle. They had so many sample sizes and styles to try. I felt beautiful in everything I tried. The staff did everything they could to give us a top-notch experience. I definitely recommend this boutique if you are looking for great dress experience!
As of today...I am grateful for the help from this store. As long as our dresses get here I will keep my 5 star rating.... Stay tuned
They screwed up terribly with ordering my wedding veil. I chose a veil I liked from their selection, but it was ivory, so we had to order it in white. They FORGOT to pay for the order! I had to keep calling them and checking. They finally did it after asking about it for months. When it finally came in, it was wrong. The material felt much cheaper, and it was too short. The owner put down the wrong length on the order despite seeing the same veil in store when it was ordered. I was charged $95 dollars for this thing. The shorter ones were around $75 and below, so they should have caught the error between ordering it and charging me so much money. Recap: Overcharged me, forgot to order it, ordered the wrong one, had to run around Bridal Row to find a replacement less than a week before my wedding. I was later called a "liar" by the store owner when reviewing them on Facebook.
we stopped in today looking for prom dresses for my daughter and her best friend. Although we didn't find anything to suit the girls, I can't praise the two ladies who waited on us enough. we had gone up and down Benson street and was barely acknowledged whereas here, we were greeted openly and warmly. the girls were crazy over the attentiion they were given. Thank you ladies.
Their staff is extremely knowledgeable and helpful. Sally helped me pick a dress that was flattering on me and was very eager to help however she could. I would recommend them to any bride looking for a more personal experience with people who have been in the business a long time.