I only gave Cincinnati Fluteworks one star because it won't let you give it 0. Pat has had my flute and my piccolo for over 7 months now and claims health issues, and waiting on parts as her reasoning for not sending them back. I have now asked her send my flute and pic back even if it is in pieces. I am so upset, I am very worried that I will never see my prized instruments ever again!
There are only two people in the area who fix flutes, and I clearly picked the wrong one. I was given a "three week" estimate...and tomorrow will make it three MONTHS since I gave Pat my flute. I've heard a litany of excuses (from health issues to missing parts), but the fact of the matter is that I haven't had my flute for THREE MONTHS...and counting.I was finally able to get Pat on the phone and she has agreed to send me my flute via mail, but if I do not receive it by the end of business this coming Friday, I will have no other alternative than to contact the authorities.
They did offer me a full refund. but i still wanted the bass so why would i send it back to buy it again for the same price... asked for a small discount and them to work with me. That did not happenProblems in description: Japanese not canadian. I thought it was a single pickup model. it was not.Extreme rattle: thought it was the trussrod but found the low e string wound wonky which they knew nothing of...luckilly a relatively easy fix.Bass listed(advertized) falsely: marked as excellent condition, extreme damage covered up by a badly homemade pickguard, under the pick guard is atrocious and damaged neck through wood has been cut into and modified horrendously did i say it was marked as excellent all of the pot holes are mutilated, glue and glued on wood all over the body face. All original pickups/pots/ electronics missing, screw holes from the badly homemade pickguard and extreme damage caused by caveman aftermarket pickup installation. Stripped of almost all electronics replaced with utterly cheap electronics. Not worth the 300 I paid. plus the 20 bucks they made off the high shipping charge($50) did i say it was marked as excellent?Blamed on new employee. Do they not supervise new employees? Marked as excellent for four months but they say they knew about all the condition problems. Either way there are integrity issues. The employee i dealt with, did say it should have had a better description... There were no pics anywhere online of the extreme damage to the body face underneath the badly homemade pick guard. Could not tell the pickguard was even homemade from the pics. a small discount(what i asked for) would have been sufficient all i got was excuses and NO discount.The only negative reviews for Mikes Music in Cincinnati are separate from the main site(hmm) and they are telling. Beware before you buy. lesson learned will not buy from them again...overpriced for the condition seems to be the consensus of all the negative reviews online.
North sold my client’s flute on consignment in 2006 but still has not paid most of the sale proceeds. My client has a 2009 civil judgment against Cincinnati Fluteworks LTD and Patricia North. NORTH ADMITTED SHE OWES MY CLIENT THE MONEY AND SIGNED A CONSENT JUDGMENT ENTRY. You can see it all at Hamilton County Municipal Court Case 09 CV 8144.
I just received my flute back from Pat. She changed the pads and did a few other things for general maintainence. I have to say it made a huge difference. My flute now plays beautifully and it is much more enjoyable to play. It did take a little longer than the original estimate but Pat was easy to contact and always responded to my texts/calls/emails. I did express my concerns to her about the reviews and she stated that she had some health issues at that time but had taken care of all complaints. I will go back again.
The Best Service I have ever had from a music store. I had a guitar in which my electronics would not work as well as a broken tuning machine. My guitar was finished the next day to my surprise and at an unbelievable price. I highly recommend this store for all your musical needs.