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General Info
Pet Parents love us because we love their pets. PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats including boarding, daycare, grooming, and training (in select locations). Our team of Pet Pros deliver memorable experiences with personalized service to meet the unique needs of each pet and Pet Parent in fun, convenient, and modern spaces. Our resorts feature large, open indoor and outdoor play yards, in-ground pools, and unique play structures. PetSuites is a loving and fun home away from home for your pet and was designed around the comfort and care for not only the 4-legged guests, but also peace of mind for the Pet Parents. So stop in and see why PetSuites is the top choice for Pet Parents!
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Services/Products
Dog & Cat Kennels, Grooming, Supplies,
Brands
IAMS, Eukanuba
Payment method
amex, check, debit, discover, visa, mastercard
Neighborhood
Sharonville
Amenities
Cash Accepted
Categories
Pet Services, Dog Day Care, Dog Training, Kennels, Pet Boarding & Kennels, Pet Grooming, Pet Training
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wolfpuppy

09/15/2010

Provided by Citysearch
Overall
Highly Disappointed

We have used the Lexington location for almost two years. The staff have nearly nixed our vacations 4 times through forgetting to log our reservations and losing medical docs. This wkend they lost a med doc that nearly ruined our trip. They wouldn't own up to it, I tried to argue the point, no go. I finally called the vet, confirmed I was right (staff didn't like that) had the vet talk to the staff girl, and said he'd fax them a copy. I had been there over 40 minutes. I was upset not knowing what was going to happen.

Today they called and banned me from that location. They said I had used swear words, made the staff afraid, one to the point of tears, and customers fearing for their safety. Really? The most I did was swear some, which I did out of fustration and literally not knowing what to do. And this the fourth time. I'd like to see that happen to someone and them NOT cuss. And furthermore, I did not cuss at anyone. Did not raise my voice. Did not rage. Did not make any threats. Did not give anyone any reason to be concerned about anything. When they called me and explained the reasons for the ban, I was so flabergasted that I could hardly reply. How do you defend against such wildly exaggerated absurd lies? These weren't even just exaggerations...they bordered on slander. I literally felt as though they were describing some manic criminal. Nothing I can do, though. They can make up anything they want and ban whoever they want. We made waves and we paid the price.

You may find this location fine. It is nice and we liked it. We were disappointed in the competence of the staff, but overall were ok with it, even the high price. We spent around $450-$600 ea mo.

Julesjules

05/04/2010

Provided by Citysearch
Overall
Well worth the trip!

My daughter and Son-in-law live in Burlington, KY. We go on a two week vacation with them each Nov. We live in Southwestern Oklahoma. We got Ollie last Jan. He is a rescue, a beautiful Whippet. My Husband is the only person I leave him with otherwise he goes with us and stays in a hotel with us.
My Son-in-law told us about PetSuites. He made reservations for the week we were to be on vacation. I was really nervous about leaving him. I went to see the facility and was so pleased. Everything was pristine clean! The staff was very professional and friendly.
Ollie had a condo reserved and had animal planet on his T.V. and did very well. He is so timid. I was impressed that when he would not eat they hand fed him. They changed his jammies each evening and made him feel as much at home as he could while away from us. I cannot say enough good things about your Pet Hotel! We will continue to bring Ollie sixteen hundred miles to stay with the best. I only wish we had Pet Suites where we live. Thank you to the staff who took such wonderful care of our sweet Ollie.

hotdogs

01/11/2008

Provided by Citysearch
Overall
I feel comforted leaving my pets

I have used PETSuite's facility quite often and am always pleased with the service and care they provide for my four-legged family members ( 2 dogs and 2 cats).
I think the review written by rinedog is completely off base. I go to the PETSuites in Sharonville which has several large fenced in grass areas and is a completely new building. And to my knowledge all of the PETSuites are new buildings. Also, my australian sheperd is very dog aggressive and has always been welcomed by their very friendly staff. The reason that I originally began using PETSuites was because my dog was turned away from another daycare/boarding facility that puts dogs together in group play sessions. I have toured several other facilities and have yet to find a place as clean and odor free as PETSuites. Their staff gives individualized playtimes and my pets have formed a strong bond with several staff members. I would highly recommend this facility.

rinedog

01/05/2008

Provided by Citysearch
Overall
Was okay place, probably wont go back though

I had a really bad experience with the manager of this facility after they told me that my dogs were not allowed back. Apparently one of them was too agressive even though both my dogs are 7 years old and should be in geriatric care! My dogs have never been bad or agressive and I don't think they know they what they are talking about and I will not return.

mpfister

03/21/2006

Provided by Citysearch
Overall
A wonderful kennel!

The people are super friendly and the kennel is extremely clean and comfortable. For just a few dollars more, you can put your pet in the ""penthouse"", with a bed and television. My dogs were very well taken care of and I could tell they really enjoyed themselves!

Details

Phone: (513) 554-4408

Address: 3701 Hauck Rd, Cincinnati, OH 45241

Website: http://www.petsuitesofamerica.com