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Hours

Regular Hours

Brands
chevrolet, ford, nissan, silverado, toyota
Payment method
amex, debit, discover, master card, visa
Neighborhood
Evendale
AKA

Mike Albert Vehicle Fleet Mgmt

Albert Mike Vehicle Rental

Mike Albert Vehicle Rental

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Categories
Motor Homes-Rent & Lease, Truck Rental, Car Rental
Other Information

Parking: Lot

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02/25/2015

Overall

I purchased a 2010 Chevrolet cargo van with 79,000 miles from this dealership for my expediting business. I was talked into purchasing a warranty for my vehicle in the event that I had problems in the future. The warranty I purchased was for 36 mo. or 100k miles, I paid close to $1800 for this warranty. Took my van in yesterday for some repair work since I had some time off the road, only to be told that my warranty had expired at 100k , which I had 107k on my speedometer. When I purchased this warranty I was under the impression from the finance manager that wrote it up, that this warranty would be in "addition to" the mileage that the vehicle currently had. well unbeknownst to me it wasn't & had expired. I am in the expediting business on a good week I may put 2500 miles on my vehicle, why would I knowingly purchase a warranty for 20k miles?! Not to mention that the vehicle was still covered under the manufacturers warranty to 100k, so they were selling me a warranty on top of a warranty. I explained what I was purchasing this van for when I came to Mike Albert & they still tricked me into buying a warranty that only covered 20k miles. I purchased this vehicle 10/4/14 & took it in for service 2/24/15, not even a full 6 months of ownership & I have no warranty but paid $1800 for one. I had to pay for the repairs and a rental out of pocket. I asked for a partial or full refund on my warranty because I felt that I had been scammed and was told that they would not refund my money by Mike Albert & the warranty company, due to it had expired. Mike albert tried to butter me up by refunding the repair & rental cost ($150) along with 2 free oil changes. I have to work hard for my money so for them to just take $1800 from me is unacceptable by any standards! I will let this be known everywhere I can. Next stop after the internet is local media. PLEASE BEWARE OF THESE TACTICS THAT THAT TRY TO USE TO MAKE YOU PURCHASE A WARRANTY, MAKE THEM EXPLAIN IT COMPLETELY!!

06/19/2012

Overall
I love the people that work th...

I love the people that work there. They fairly negotiated with me. I found my car on the web, went to look it and bought it. It was exactly what I was looking for! Thanks Darrell at Mike Albert Direct!

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