Maaco Collision Repair & Auto Painting
552 Northland Blvd, Cincinnati, OH 45240
Specialties: Auto Accident Repair, Auto Painting, Auto Body Shop, Auto Body Repair Shop, Auto Body Dent Repair, Auto Body Dent Removal, Auto Scratch Repair, Auto Paint Touch Ups, Auto Body Repair, Auto Body Collision Repair
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In November, my van was painted by this shop. After a few days of waiting, I stopped by the lot, and found the van sitting in their lot - painted, but in non-buffed condition. I noted a significant paint defect on the front hood, and noted this to the guy coordinating my job. He said they'd take care of that. I picked the van up a couple days later, and it was dark outside, so I didn't see that the paint defect remained. I purchased a "lifetime" warranty (read the fine print - it's pro-rated after a year). Fast forward to February. The snow melts and I see that the paint job is bubbling in several places, and the hood paint defect is getting worse. I found time to take it in for warranty work in July. Once I got there, Tom said their lifetime warranty was not lifetime. When he saw the defects, he told me the van was defective - not the paint job. He made an effort to avoid any effort on their part to honor the warranty. After making an effort (that should never be required) to get them to treat their customer right, he relented and they took the van in under warranty. Upon pickup, I started the van, only to find that while parked in their lot, someone had cut the catalytic converter off the van! Tom and the manager denied responsibility for what happens on their lot, and said their insurance would not cover it. At first, they even said it was "loud" when I brought it in. So what we have here, is: 1. amateur workmanship 2. lack of integrity (lying and deception) 3. resistance to honor warranty 4. a dangerous lot to park your car in 5. no responsibility for what happens to your car on their premises
I got my car painted in 2011 after my first accident. The front desk was very polite they even had a sale going on at the time so I ended up getting a two-tone on my car for a good deal. Get your estimate and I'm sure they'll be willing to work with you the price if need be. Three years later the paint still has a nice gloss to it after I give it a good wash.
Great service the guy at the front desk he was very helpful and kind person to strike a negotiation with in pricing for a paint job. Paul is amongst one of the friendliest people in customer service and I would be glad to take my car to MAACO anytime I need a repair or paint.
I recently had an accident and needed a place to repair my car. The Maaco on Northland Boulevard was under new management and I wanted to see what they could do. The new owner Greg Doherty greeted me with a smile and took care of my problem from beginning to end. I could not have asked for better service. I met most of the staff as well and they also were very pleasant. When the car was completed Greg realized that the pin stripping was not done to his satisfaction so he had his staff redo it. My car looks perfect and I can not thank him enough.
I love the results!!! It took longer than estimated but they took that extra time to go the extra mile in making my car look practically brand new. I would recommend this MAACO to any one looking to restore their vehicle to its best possible appearance and who has the time to allow these specialists to do a great job for them!