Cheddar's Scratch Kitchen
3633 Springdale Rd, Cincinnati, OH 45251
I like the country fried steak with a side of broccoli cheese casaerole. On my last visit this was not an option, only green beans. The chicken fingers are very good.
Although the guest seating was quick, the atmosphere was noisy and we could not convince the fly to find his/her way to another table and join them rather than annoy us. The menu selection is fair.
First order was lemon chicken: the chicken had a dry hard crust on top most likely from sitting under a warmer waiting to be delivered. The French fries were cold and tasted just like they had been ordered from Wendy’s. The cole slaw reminded me of eating at Frisch’s and was presented on a warm plate rather than keeping the slaw cold and serving it on the side. Advertising hand-made food is a little misleading. When you think of hand-made food, you envision someone cutting potatoes to make French fries rather than serving pre-packaged food. I had to ask for ketchup to eat with my fries. Unfortunately the waitress decided to help other guests rather than retrieve the ketchup I had requested.
The second order was New Orleans Cajun Alfredo: the dish was presented with a large chip of ceramic missing from the corner. I immediately set the dish off to the side and requested a replacement. To avoid eating ceramic, I requested that the dish remain on the table because I did not want the kitchen taking the food out of one bowl and placing it in a new bowl. The waitress would not accept that as a possibility and had the manager come to the table. The manager did not introduce himself but rather stated “I understand you have a problem.” How rude is that. The manager took away the food leaving me to sit and eat my meal in front of my guest. Unacceptable, both dishes should have been remade and served hot. The menu advertises “Shrimp, chicken, smoked sausage and penne pasta are tossed in our homemade creamy Cajun Alfredo sauce and served with garlic bread.” The alfredo sauce (what little there was) tasted as if it was a basic roux with added spices to overcome the bland taste of flour. The penne pasta did come with smoked sausage and shrimp but there was no evidence of chicken. When the new dish arrived and placed in front of my guest, I noticed that the appearance was a simply rinsed bowl and was covered in fresh food from a previous order. The bread was cold, dry and hard. My guest ate her food until I explained the unsanitary bowl to her. That is when she got upset with me, and rightfully so, because I did not stop her sooner. She did not eat the rest of her food as a result.
I attempted to contact the location when I returned home only to have a restaurant representative operator tell me that she could not hear me and then hung up the telephone. She could not hear me because of all the background noise in the restaurant. It would have been more appropriate for her to have placed me on hold and attempted to talk to me in a quieter location.
My second attempt resulted in speaking with the kitchen manager who did not show any remorse in serving a broken or unsanitary dish.
My third attempt was positive. I was informed that the manager to whom I needed to speak with would be in the following day at 10:30 AM. This was not the case, that person was on vacation and was not present or available to speak with me.
I was told to speak to a regional manager and could contact him by phoning the corporate office. Unfortunately, there is no telephone number to be found for the corporate office but rather emailing, using their designated web page.
So overall, you can see that this restaurant shows little concern for the safety of the public.
I would not return to this location.