I bought a voucher off Groupon for Air-Duct cleaning for this company in May. I called the 1st avalibe appointment they had was June 14 between 12 & 4. I confirmed my appointment on the 13th they said I would get a courtesy call 30 minutes before they came. I sat at home all day at 3:45 I called to ask for an update and was advised a supervisor would call me back. I received a call back at 3:55 from a very unprofessional woman. She stated that the employee was still at another job. I asked why I wasn't called about the delay she replied they don't keep track of their employees and usually only find out that there is a problem when a customer calls and that all she could do was rescheduled me. I advised her that I am a single mom and can not afford to take off work again and asked for her supervisor. She stated her son owners it and was in meetings. I advised her I already paid for it on Groupon she again said she couldn't do anything but rescheduled and couldn't offer me any thing for my waisted time. She laughed and said it's no different than what the cable company does. I said not sure what that means I have cable and didnt have that problem with them. I asked her when her son would be in for me to talk with him she then replied she didn't know and said her daughter-in-law owned it and not to call back or I would be in trouble ( she hung up on me 3 times so I keep calling back). The last time she answered she said she didn't know when her son or daughter-in-law would be in. I replied they own it and don't check-in or come into their business? She laughed again and stated no they don't have to because they have responsible employees. I never got a call back from the owners like I asked. I contacted Groupon again and even tho it was passed the 30 day allowed refund time they gave me a full refund for my trouble. I would not use this company or trust them in my home. I just checked the BBB to file a complaint and they don't have them listed.
5741 Harrison AveCincinnati, OH 45248
From Business: Since 1929, Anderson Automatic Heating & Cooling has been serving the Greater Cincinnati area. The company offers a wide variety of furnaces, such as gas, electri…
22. Stanley Steemer
637 Redna TerCincinnati, OH 45215
From Business: Stanley Steemer provides professional deep cleaning services including carpet, tile & grout, upholstery and hardwood. Stanley Steemer is the first carpet cleaning…
I called because I had a coupon for $50. I had to wait a month to get an appointment for the cleaning. The man showed up and told me because I have small home his equipment won't fit in sorry but I owed him 50$. I told him no he did not do a bit of work and was not getting paid. Told me his office would call to reschedule to have another guy come out. I told them not to bother... Waste of time and my day off...
You morons should know you can't get your vents cleaned for under $50! This is no different than the national carpet cleaning company that advertises $99 for 'whole house' but adds money for each stair and tries to upsell stain resistors. If it seems too good to be true it is--there's a reason that's a well-known saying.
I used a $49.00 coupon for unlimited vents so when the guy came and counted the returns and mains, the price jumped to $400! It's a total bait and switch. But, since I had tenants in my house and they had dogs, i wanted the vents cleaned. The guy did spend 3 hours here so the vents are supposedly clean, but since my dryer vent cleaning was free, he did not have a way to catch all the lint that comes out the duct on the outside of the house, so it was all over my lawn. I had to clean it up after he left. I was upset because the $49.00 coupon price went to $400 (that is 10 times the amount almost, that is total MISADVERTISING). They did give me an estimate, but what a RIP OFF, I would recommend calling around and letting them know how many total vents you have before they come out to your house and guilt you into paying all that money. Now I feel dupped! I will put it on Facebook too, do they think they can rip off everyone like that?
Hello, I would like to take a few minutes to let you know about the service I received. We had called to have our air-ducts cleaned with your coupon. The tech you sent out was Jeremy. He did an excellent job for us & worked very hard! He showed & explained what we needed done. We seen why. We had our air-ducts cleaned & also wanted the other service to clean out the hall return. He is a very hard working man & professional as well. I have read reviews where they always want to sell you services you don't need. So, I wanted to share our experience & let you know that we were very pleased with Jeremy & never felt any pressure to purchase services not needed. We will recommend your company to our friends due to the great service & hard work that Jeremy provided for us!! He is an asset to your company!! Thank you!
I was very pleased with Calloway Cleaning. I contacted them the first time for some basic carpet cleaning. They didn't have high pressure sales and the guys who came out were VERY nice and professional. I felt comfortable with them in my home as I could see they had very nice, new, fully marked vans and clean uniforms with their names on the shirts. The second time I needed them was when I came home and the supply line to my fridge got a split in it. It leaked all over my hardwood floors and into the dining room where I had just had brand new carpet put in. I called them immediately, and it was after hours but a live person actually answered the phone! John arrived within 30 minutes after telling me over the phone how to shut the water off to at least stop the leak. He and his helper got all the water out of the carpet, put these cool pad things down on the hardwoods to dry underneath and between the slats of the wood floor and within 3 days, it was all dry and no damage! I was so happy they were there for me and I would recommend them to anyone for ANY of the services that they provide.
This place is HORRIBLE! I purchased a Groupon and tried to book an appointment. I called numerous times, left VM's, and sent an email with not even a response! If you are booked and can't fulfill the commitment, just let me know. Luckily, Groupon has great customer service and refunded me the purchase. I just bought a Groupon with Advanced Carpet Technologies and they called me back within 10 minutes!
We purchased a Groupon from this company a few months ago for $99 cleaning service. We have left numerous voicemails (they do not answer during business hours) and sent emails via their website; we have not received a response and the Groupon expires this week. The Groupon team has reached out to them and told us they would in touch within 3 days; it has been 6 days and we have not heard from them. Their lack of professionalism and integrity is disappointing; they should at least contact their potential clients to say they are at capacity and will be able to schedule something at a later date.
Called and made appt one week in advance. Was instructed to move all possible things off carpet. I have been waiting now for 24 hours since our appt. No call,No show. Company works with a 1980's answering machine. No return calls at all. I was getting my home cleaned and sanitzed for an upcoming Cancer Surgery. As a Disabled Veteran I can't say enough as to how badly I was treated.Even called at the end of the day of my appt and told them about upcoming surgery, however no response!
**BEWARE OF SCARE TACTICS, BAIT-AND-SWITCH**Please do your research beforehand. Most houses will have more than 1 main (which is their advertised $50 price). I had 3 mains cleaned, and it jumped to $300.Most important thing is beware of their sales pitch. They will guilt trip you until you cave in. In my case, when I told them I'd think about it, the guy said "Is $300 that much for you? I mean, I notice that you have a baby living in this house. Is your baby's and family's health not worth $300?"Lastly, do not believe them if they say cleaning duct will help reduce dust mites and so on. No research have mentioned that.