My mother and I went there to eat lunch. A server came over to us and told us it was her first day working there. We decided on what we wished to order. The server then ask us what 2 sides we would like. I ask, does it come with sides, she said yes. To make sure she asked the manager/owner to find out for sure. She came back and said yes that our items come with 2 sides. We ask what sides we could pick and we each made a selection. When it was time for the bill. We were charge for the sides. We would never have gotten the sides if we new they were extra. The manager/owner was very rude and says she does not make mistakes and that I should have know the menu and it was my own fault even if her own employee checked with her to see if it was with the order. I asked why she was making me pay for her employee mistake. Again, no I am sorry or anything, just that I should have known how to read a menu. If I had not asked, and the server had not checked then I would understand. Never going back here, they are more concerned about misleading customers then customer service. A good manager or owner would have saw that a new employee made a mistake and ate the extras. But this owner does not care about customer service. Most of all it was the owners fault for telling the employee it was included. I should have refused to pay for the extras and called the police. My bill should have been between $14 and $15 for my mother and me, not $20. Most of all the owner was very rude.
They are selling expired food. Customer service is very bad, when confronted with the quality of the product the owner just ignored it and treats you bad. You better shop in CAM for Russian food, it is a lot of cheaper.
Please think twice before you go to this place. It has good food selection, but check out will take a long time. We went there with our little son and spent about 20 minutes waiting while cashier would finish with only 2 customers. When I told her that it's been a long time and we have a child, who we keep on the schedule, and that I worked on the register in Russian store too (by the way much bigger and busier then this one) and I know very well how fast the cashier should be working when there are people in the line, we received an insolent answer, quote: "For some reason when people come here, they become suddenly in the hurry and remember their children and their schedules, but they don't do that when they come to Kroger. And I did not mean to offend you" I was stunned!! Her eyes were full of surprise and she obviously got offended by my remark. I was their customer for the last 3.5 years and I'm not sure I would like to go there again, especially knowing that there is a store-competitor just a few miles down the road. It is with regret, that I write this review, but treatment like this is just not acceptable for a business like this. I really hope they will listen to their customers and make things better.