Have been a customer for years...very pleased with every project given....very professional...trust completely...excellent service!!!
I have been going to Kim's Alterations for about 5 years after having issues with another company - I live in Batavia and I have no problem driving 30 minutes to Kim's - She has always always done a great job - I only trust Kim for all of my alterations
I have always been pleased with the work she has done for me. Letting out seams, shortening sleeves, hemming are some of the alterations she has helped me with. Reasonable prices. She requires all clothing be dry cleaned before she does the job you want.
I normally do not write reviews but I had an awful experience at this business. I took a pair of brand new jeans to get hemmed up about an inch. When I went to pick them up I tried them on and the length was fine but was in a hurry and did not inspect the hem. That evening I noticed one side was shorter than the other and not straight across. It looked like it was done in a hurry. I called that evening during her business hours and she was not there and the following day went up there and it was all locked up. Finally I got a hold of her today and I was very nice saying I needed to have my jeans fixed as they were uneven. She told me she would charge a re-stitching fee and that when I left they were fine. I politely explained I was in a hurry and did not look at the hem and tried to call that same day. She told me to bring them up and I said okay thank you and she hung up the phone without saying goodbye. I brought them up 2 hours after our call and she looked at them and said sometimes there is not a problem with the work but a problem with the customer asked how much I payed and handed me the money and told me to take them down the street to someone else. I at this point was really confused and said I just want them fixed there isn't a problem but can you please fix them and she said no god bless you goodbye! I am not a nit picky person but they were done horribly. I have pictures and wish I could upload on here.
Vida is awesome. She altered my wedding dress for a fantastic price and it turned out wonderfully. She had to hem about 5 layers of tulle, sew my long-lined bra into the dress and also attach a sash. It was a long, difficult process but she did a great job for a reasonable price (way less than the alterations offered by the bridal shop) and had it finished very quickly as well. I highly recommend her services. If she can do an amazing job at such a big project then she can do anything.