You wrote a review for AE Door & Window Co10 minutes ago1.0 star rating 8/16/2017I had an unusual experience with A&E Doors just trying to get someone to come out to my home to give me an estimate on an entrance door. The salesperson I spoke with insisted on giving me an estimate over the phone. He said he didn't want to waste his time or mine. I told him I had priced doors at Lowe's and told him their estimate and he said oh, my price would be twice that amount or even as high as $5000.00. I really got the feeling he just didn't want my business. I am black and live in Amelia, OH. I asked if they ever come out to the home to do estimates and he said yes, but he didn't want to waste his time or mine. I think he assumed I couldn't afford to buy their door. I called the company back and told the person who answered what happened. She was very nice and suggested having me talk to a different salesperson; she did not want to me to leave with a bad taste about their company. She put me through to the second salesperson; I left her a message with my phone number and she never called me. I went with another company who had no problems coming to my home to give me an estimate. In fact I had two different companies come out to give estimates; both very nice and professional. Neither company suggested giving me an estimate over the phone based on what I thought I wanted. My door is costing $4,053.00. A&E missed out.
4080 N Bend RdCincinnati, OH 45211
From Business: : Our Mission is to be a company of people committed to "Total Customer Service" and to achieve the customer service excellence in... Error Free Installations and…
My experience started out normal enough - had trouble with the door sticking so I decided to contact A&E Door. I hear them all the time advertising so figured they were reputable. I explained in great detail what the problem was - the manager schedules a service call. On the way to my home the tech called me and I explained what the problem was as he very quickly told me exactly what the problem was. It was a very common problem with garage stores sticking to the paint as the hot sun bakes the door. Each time the door is opened they make a loud jerk and then the door works as usual. My problem with this entire experience is that the Manager, as well as several others copied on my email, failed to give me this quick and easy solution (rub some grease where the door meets the frame). It would have saved me from calling off work, and from the $100+ they charge for a consultation. $100 for less than 5 minutes of their time is much more than any other profession I know of and seemed very high. That did not bother me though, what bothered me was that they scheduled an appointment knowing very well what my problem was...knowing it was a very easy solution, something that a child could have done. This is was a very deceptive and unethical way of doing business. I would rather pay $200 to an honest worker/company for their knowledge than $100 to a deceitful company trying to nickel and dime me in every way possible.I'm sure there must be better A&E locations, but around the Mason, OH-Warren County area, I would highly recommending going with a different company. if you know there's a huge problem, call A&E, but do not call them for a minor issue as they will gouge you. Hope this review was helpful and can save someone else the hassle!Oh, last but not least, I contacted the manager, he replied but then failed to reply after a month and a half of waiting. Very disrespectful considering how nice my email was. Do business with a company that wants it :)
Honest, very very reliable, and resonable in price. All American Door Lock & Glass was there when they said they would be. I was quoted a price over the phone and that is what I paid once the work was done. The Lock Smith was extremly nice. Thank you All American Door Lock & Glass for all your help in my time of need.