Terrible experience! After having amazing service from Widmer's in dry cleaning for over 20 years, they were the first that came to mind for carpet cleaning or a rental property Appointment was made for the late afternoon. The tech called the day of service to ask me to come several hours early, so I dropped what I was doing to get there and let them in. Both techs told me they were so happy they would be finished early that day. Since the appointment time had changed, I had other appointments, so left them in the vacant rental property to clean. When I went to check on things the next day, it was clear they had done NOTHING! Carpet was still stained, no marks on the floor from the equipment, etc. I went to Kroger and bought some carpet cleaner and easily got up the stains so I know they did not clean the carpet. I spoke to the supervisor and he offered me half of my money back because he "still has the expense of the van and the equipment" as if that's my problem. I paid $60 for NOTHING! These 2 techs wanted to go home early and the did not clean the carpet!!
This dry cleaners to say the least is not a dry cleaner at all!! Even when requesting Dry Clean they machine washed my bedding and complete ruined the filling as it shrunk I am sure it was not washed in cold water not that would have changed the results but lessened them. When taking it back to the Madeira store to see what could be done Kim Lewis the Store Manager she was unapologetic and stated it was a manufacturers issue and would not do anything about it - not return my money NOTHING!!! While I understand the tag indicated it should be machine washed when a customer asked for Dry Cleaning you should tell them you can not dry clean it only machine was it and I would not have paid $35 for a machine washing and the ruining of my expensive bedding. Anyone who knows about fabric or linen materials which I would have assumed of a cleaners would know this is what would happen if machine washed. I highly recommend you understand what your cleaner will do even when requested by you so don't waste your money -- I feel 1 star is being generous.
I recently had my favorite reversible wool rug professionally cleaned at Heriz Oriental Rugs and could not be happier with the finished result. The owner was very knowledgeable about the industry and was charming to work with. I enjoyed speaking with him and felt very welcome in his shop. I encourage anyone who would like an authentic antique Persian or Oriental rug to visit this shop. The rugs he had there were absolutely stunning.