I would not recommend this location. There was only one car available in the class I reserved and is very poorly cleaned. The seats are dirty, smells cigarette, sticky steering wheel and shift. The car as such drove well but is very dirty. I was offered only one other option in a smaller class vehicle but that is dirty as well (in fact the one I was given is much cleaner) I had to go with it because I had no choice of shopping else where at that moment.
I had issue with Cincinnati Ohio Enterprise Rent-A-Car local branch and published my experience on YP. I wish to correct myself with following:I commend Enterprise Cincinnati Ohio District Manager Eric for the way he handled my complaint. He was courteous and friendly as he was not giving up until he resolved situation to my complete satisfaction. His calm, patient manner was a great help when my frustration was at an all-time high. Such professionalism and remarkable problem-solving abilities are rare nowadays. Mr. Eric is an asset employee to Enterprise, exceptional person and the reason I look forward to renting from Enterprise again in the future and for years to come. If the quality of Enterprise Cincinnati District Manager Eric is an indication of future success, then Enterprise has a very bright future.Thank you Mr.Eric.MD
I always use these guys when I come to Cincinnati to visit family (fairly frequently). They go out of their way to make me happy, and I've NEVER had a problem of any kind!
I have been renting a car for the past few months- using Enterprise on Ridge Ave. The staff has been very professional and helpful- which is very much appreciated. I would highly recommend.
We rent often from Enterprise all over the US and are getting tired of getting cars with over 40,000 miles. Again this car had 43,000 miles and the inside was so dirty. The seats were so stained we hated to sit on them. Come on Enterprise you can do better.
This was hands down the best car rental experience I have ever had. Everything went quick and smooth. The staff was as nice and helpful as could be. No waiting in line! I will return here for all my rental needs. I'm very pleased because sometimes it does not always work out. Thanks Enterprise.
I was very happy with service and the vehicle I rented there. They suggested Enterprise Sales on Galbraith Road and I purchased my little red car there last week!
Never again will I use this location again. I have been burned too many times by this locations. When I see other customers complaint I thought "oh maybe it was just the ONE employee that screwed over the customer", but no ever time I deal with this location, i have to deal with more crap...I am taking my business elsewhere. I warn you to do the same...SAVE YOUR MONEY AND TIME and go to another locations. Read my pic for my issues
Where should I start? First of all, to anyone planning on renting a car from Budget or Avis, SKIP THIS LOCATION. There are other options on Montgomery Road within a couple miles. The clown who runs this little Popsicle stand is a Millennial jackass with all the baggage that accompanies the worst of that Generation: sarcastic, rude, entitled, argumentative and ever so sure he has all the answers. To say that this location provides poor customer service is an understatement of epic proportions. From ignoring customer's requests for specific vehicle sizes, using inappropriate language around children, to overcharging and then claiming it was an "honest mistake" only when caught, this "business" (I use that term loosely) is a total train wreck and should be avoided at all costs. CAVEAT EMPTOR!!
I had no problems, made online reservation for weekend got rental contract and conformation info.Went in to great customer service left with vehicle.