Excellent granite shop. The service is great, prices are reasonable, and they really care about their customers.
I've been pleased over the years. McSwain and son are a great group of proud Jack Russell owners and I enjoy speaking with them. Just nice people.
I had Buddy's flooring install Konecto vinyl planks in my lower level rec room. After 3 years the flo oí ring started to unglue. Currently I have not been able to get Buddy's Flooring to come and start the manufacti warranty process, due to a dispute they have with the contractor. I don't understand why they are holding me liable for their agreement with another party. I think this is a bad business practice.
For the most part we don't have problems with the ordering process. Our problem comes from shipments coming in wrong or a faulty product. We have had claims not being taken care of for months. This company doesn't have a claims department so you have to have your rep file a claim for you. I can't say much for other reps but I know our rep isn't doing his job! His customer service is nonexistent and if there is problems with materials - they aren't taken care! I wouldn't buy their products!!
Great people to do business with. Quality workmanship, outstanding attention to detail. Hands on operation by owner and his wife.
Work is done professionally and on time! Great quality flooring offered and affordable prices.
Extremely poor customer service. Very poor communication. They do not honor manufacturers warranty.