Otay Pet Vets

I have been going to Otay Pet Vets for a while and unfortunately it started off great and now has greatly declined. I was say the front desk staff and techs are awesome and they are able to get you an appointment quickly, but the bad far outweighs the good. I made an appointment for my dog for her annual check up and to obtain a Rx for my dogs flea medication. We were promptly placed in a room at our appointment time, but spent a great deal in the room alone without any assistance for at least 45 minutes. After having my dog examined and receiving my Rx I asked if they could fax it to 1800PetMeds I was told that I would have to mail it in that they don't fax to that company. Ok whatever I will mail out the Rx. The next day I received a call from a vet tech who informed me that my dog has hypothyroidism and needed to be placed on medication. When I asked further questions, the tech was unable to answer my questions. When examined on the 12th July a nodule was noted on my dogs neck I asked the tech Angelica to check with the physician if this was consistent with a tumor and if I could have a call back. She stated she would speak with the physician and I would receive a call back, which never occurred. Once I picked up the medication from the vet I asked for a copy of my dog's lab results, they were unable to provide them to me, but I was told I would receive them via email, which I never received. After starting my dog on the medication for a few days, I noticed concerning signs and symptoms and contacted the clinic for further advice. I was informed by the front desk person that the signs and symptoms that I described weren't concerning. (With the medication she's on the s/sx were definitely concerning! If you have medical experience) I was informed that I would receive a call back by the vet, so I waited. At 650pm prior to the office closing at 7pm I contacted the clinic because I had not received a call. In speaking with the front desk person she spoke with the physician on staff for the day Ms. Knabe, who I was told was reviewing my dogs record. I waited on hold only to speak with the front desk person again who was told to tell me by the physician that my dog probably had a chronic condition/issue with the medicine and I said that's not possible she just started the medication. The front desk person said well never mind that, the vet also said you should bring your dog in tomorrow. I asked if I could speak with the vet I was brushed off. I thanked the front desk person and explained that I thought it was highly inappropriate that when a customer had questions about their pet, that the vet should answer them. I'm very disappointed in their service and plan on filing several complaints.

I take all three of my dogs to Dr. Anderson. I was referred to him by a friend who lives over 30 miles away from Otay Vet, but she drives all of the way down to Chula Vista because of his reputation with treating small dogs. I have a tiny Chihuahua who weighs less than 3 lbs. I never got him neutered because I was afraid the anesthesia would kill him. Dr. Anderson has a great track record with treating smaller animals. Since my dog was starting to behave more aggressively, I decided it was time to get him fixed. Dr. Anderson treated my dog well.



I brought another dog in because he was attacked by another dog. Dr. Anderson could have treated him and charged me a lot of money, but he suggested I take him to an emergency clinic so that my dog can be watched 24 hours. It truly goes to show that he isn't about the money, he truly cares about animals.

I have never had such a great experience as I did at Otay Pet Vets. Doctor Anderson truly cared about my dogs hurt paw and took the time to explain what would be the next best step. I was expecting to be hit with hugh vet bills, but instead Dr. Anderson came up with a game plan to save me some money. My dogs paw ended up being a sprang, not broken thank God, and healed with pain meds and a lot of rest. I loved the fact that I wasnt bombarded with x-rays, bloodwork...etc. The staff was extremely helpful and their RVT Bethany really helped me feel assured that everything was going to be okay. I appreciated her understanding my concerns and fears. I love my pets and want to do the best for them, but losing my job has left me scraping by. Its so good to know that there are vets out there that love what they do like this vet clinic. I highly highly recommend this place. Top notch care that can't be beat!

We adopted Sophie, a white mini schnauzer, from Schnauzer Rescue. We know she had been hit by a car and had suffered a fractured pelvis, but that was healed, so we adopted her, although she was very thin and seemed frail. She weighed only 10.5 lbs. A couple of weeks after we brought her home, Sophie wouldn't eat and was terribly ill; she wouldn't leave her bed. We took her to Dr. Anderson, who ran tests and discovered she had internal bleeding and would need surgery. Her spleen was badly damaged and Dr. Anderson removed it. With Dr. Anderson's tender care, and excellent surgical skills, Sophie recovered quickly and was soon up to 14.5 lbs. Then our other mini schnuazer, Percy, was due for his annual blood work for heart worms. He had been on heart worm medication ever since we adopted him and he tested negative. But poor Sophie tested positive for heart worms. Dr. Anderson treated her for the heartworms. This treatment, which contains arsenic, is VERY hard on a dog. Dr. Anderson and his staff were so caring and solicitious, even keeping Sophie in the clinic during the day to monitor her and administer fluids. Because of this wonderful care, Sophis is completely recovered, happy and energetic, and now weighs 16 lbs!! This clinic is the BEST!