The WORST customer service I have EVER received. These people will say or do nearly anything to make the sale, but make no mistake, the quality customer care ends there. Wolves in sheep's clothing, all of them. My hope here is to bright light to this shady style of business. Also, this is an assumption and can't be proven from my end, but i believe most of their decent reviews to be fake just do bump up their average rating.If you have the choice between buying a mattress and/or accessories here or ANYWHERE else... Please heed my warning and do just that, go absolutely anywhere else.