On July 14th, for the first time I went to the Soft Touch car wash on Riverside Dr. In Chino. It always seems busy so I thought the service must be great. NOT. I had to send my car through 3 times just to get it vaccumed correctly. The wash isn't that great either. I had just returned from a camping trip and after the wash I could still see all the squashed bugs on my licence plate. GROSS.
Purchased a booklet for years car wash and went there on Friday April 21, 2017 and the waxing mechanism wasn't working so all cars had to be hand washed. I asked for a discount or free wash since my coupon couldn't be fully honored and was told no. I was given the choice of coming back at another time or getting a partial service. Neither of which was acceptable to me. I asked for a refund on my remaining coupons and was told no. When I finish my coupons I won't be going back.
I wish I could give negative stars. The owner is very rude, the locked my key in, and he was shouting at me and blamed me for not telling them my car has alarm. The car was not clean, and the third row was not even touched. The owner told me not to come again when I complained about their service. Unbelievable ! Awful! Horrible!!!
Awful! Rude ! do not ever go here ! I paid extra for an undercarriage wash is it is completely still dirty called and told them I wanted it fixed and the manager told me never to go back there ! I went in and they showed me some grainy video of my car getting washed and it is hardly spraying it at all ! There is still mud in my wheel wells ! he says it is not for off road vehicles !! so tell me where is there a place that is ! cause I live in the IE GIVE ME A BREAK I ask for the owners phone number and he tell me NO ! really cause he know is a a rude jerk and would have gotten fired for treating a customer like that ! well he messed with the wrong person ! BTW no Stars for the place !