Horrible Billing PracticesAttempting to get Immediate Care to fix their mistake is beyond impossible. I really recommend you go to Enloe prompt Care instead - better facility and better care.
I went in on a Monday for a tb test. We're required to get them for nursing school. I came back within the amount of time they asked me to: 48-72 hours. I showed up at the clinic at 4:30 pm and they were closed. My boyfriend managed to wave down a receptionist and she came to the door and told us we couldn't be seen because they were short staffed. I explained my test needed to be read that day, it couldn't be read by any other facility (which I'm sure they know), that I had already paid and I had work that evening and wouldn't be available to comeback. They told me to drive to Paradise instead. I explained that I worked soon and couldn't make the trip in time. They still denied me. They left me stuck with the choice between missing my work shift and paying another $75 for a service that they could have finished up with me in less than a minute. I won't be returning. The place is unprofessional and wants to rip you off.
Had a minor skin problem that was treated by PA. Nurse was OK, she did her job. Reception staff in-take and out were friendly and helpful. I left there with PA asking me "what are you still doing here". I had not been in this facility for over five years and am not the type of person that enjoys going to see a medical professional. I thought the PA was professional initially, which is all I care about, but left there telling myself that I probably would not return for medical treatment due to the PA's comment. I have insurance and pay my bills and I was not rude to ay staff member there.
I had to have a finger stitched up and was told there was no cost to have the stitches out. The care & treatment was great. However, when I went back for the removal of stitches, The PAC asked if I had and oozing from the would; said I did and she asked if I wanted a proscription. I said ok & she called in a prescription.She didn't tell me that calling in that prescription would change the visit to an $88 dollar office visit. I didn't know this until I got the bill. I was also charged $100 for a finger splint that can be purchased on Amazon for less than $6. I protested with the owner who reduced the office visit to $25 and the cost of the splint to $35. (I had attached the Amazon info to my email)The medical staff were great; the front office staff had little customer service skills.