From equipment, like call lights, that don't work, to rude nurses and incompetent management, improper medication management, and that's just what my wife experienced. What I witnessed walking the halls was elder abuse by a few cruel nurses. There are some exceptional employees, unfortunately, they are the exception, not the rule.
I had my father put there to recover from having Pneumonia after he was treated at Enloe. He was put in a room with no heat next to a sliding glass Door. He was supposed to get Physical therapy to help his mobility but he only received one treatment where he rode a bicycle for proximately 9 miles instead of exercises to help him walk. If it wasn't for the recent flooding I would NEVER have put in this place! This is a place you go to die, not to for rehab! The head nurse was very hostile once she found out what religion we are! Plus my father was suppose to receive pain meds 5 times a day but they only gave it to him twice a day! As soon as the flooding allowed me to get back to Chico and I heard and saw this, I immediately removed him from this facility! DO NOT GO TO THIS PLACE!!!
I was recently a patient at Twin Oaks. This was my second time as a patient there following knee surgery. I can only state the care was excellent, and the orthopedic treatment was top of the line. I was there on a short term basis so I cannot judge the long term care, but the women who cared for me were available very rapidly and they were truly caring individuals
This place has a high turn over like all assisted living places and looses profits as a result. They have to spend money on your background check,physical, and drug testing. So you would think they would treat the workers with decency and respect to get them to stay with the company. But that is not the case. As long as the residents are happy. Develop a taste for milk bones you will get alot of them.