Positive Experience, Have never had any complaints. Nice people in the office and work orders are addressed really fast.
Positive Experience, would use them again it we moved backed to Chico.I like the fact that you can fill out work orders on line. Seems like once they started doing that it made the response time a lot faster.
I cannot give this business or its' service not even 1 star. Today was the most bizarre, abnormal experience I have ever had with a business. Like many of the other reviews on here, the company gave us a run around. It was a 4 bedroom apartment that was getting rented to 4 different, shared tenants . 3 of the 4 tenants were contacted by Sierra confirming a time and date for the walk-in and to be allowed to move in that day. After driving packing, loading, renting a u-haul, paying for gas, and driving for 3 hours to move in, upon arrival we were told the apartment was not ready. Again, this is after Sierra confirmed with 3 of the 4 tenants on the final walk-in and move-in date of today.We arrived at the office to try and find a resolution to the problem. I cannot believe that the situation escalated and we were verbally assaulted by the staff because one of us used their bathroom and we were told it was not a "public restroom". Steve, who is a staff member, even told us that he was not allowed to use the restroom. The staff, namely Kathy, would not stop yelling and talking down to us. The staff would not accept or admit fault about the confirmed walk-in date appointment.After reading all the reviews on here, I am literally baffled at how the Better Business Bureau still shows this business as an A+ rating. The ratio of good reviews to bad reviews is 1:10. That says a lot about the poor experience with Sierra. As of the posting of this review, the BBB shows 4 complaints through their website alone. I now question the credibility of the BBB. It's very transparent that the BBB is not looking at the complaints seriously and I would not recommend you take the A+ rating on this business at all serious. I strongly recommend that you take your business elsewhere. Sierra is the most unprofessional business I've ever encountered. They have no accountability and will make any request you have, as a tenant, a living nightmare.
Worst human beings on the planet. They will harass you beware. Don't speak with Cathy or Steve as if you have a problem they are likely to explode with rage.
Great, 2nd time using them and would do it again. Always really nice and helpful. Fixes items as soon as there is an issue.GREAT!
Housing is great, we have been treated really fair with this company, unlike other places that we have rented. Any repairs we request are done very fast and we just overall have had a great experience. Would rent again from them if the need arose.
Not too much history with them, but they are always really great people to work with. Work orders are fast with the new system they put into place. Wish they were open a little later, but that is about my worst complaint.Watched as some person in their office was giving them crap for no reason, so thought I would send a "good job" their way.
Have been renting for a year and great service. My favorite thing is maintenance is done REALLY quick. Staff is always nice to take to and actually ask you about your day instead of just taking your money and kicking you out the door as my other place did. My house is really nice and I plan to stay for a long time. Thanks for making this part of my life care free!
Look forward to another Year with Chico Sierra Mgmt. They are really nice people to deal with, and after 2 years would recommend them to anyone. Had a horrible situation where my ex came to the property and they stepped in and backed me up 100%. Not expected but was really appreciated.Thanks for your help over the years. Looking forward to another one.
Just moved out of a house, and 100% deposit back. That is a first. I know it was in part to the property owner, but none the less a first. Feel like they were looking out for me and I appreciate that. Moved to Oregon, so no need to use them again, but would recommend them to others,