Sears Appliance Repair
6501 95th St, Chicago Ridge, IL 60415
Wherever you bought it, we'll repair it.Schedule Your Repair
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This rating is not for the service repairman Karim who was on time and sat with me through a horrific 50 minute call to Sears regarding my water heater. I needed a new water heater which after two calls, being put on hold, being told the computer was down and they would call back, which they didn't and finally getting the order placed which was a task on Nov. 9th and today is Nov. 13th and I still have not heard from the installation department. I am thoroughly disgusted with Sears and the company they contracted with Platinum Installation. I have been without hot water for 5 days now, had to cancel my vacation because I had not heard from Sears to let me know when they would be here to install. Called Sears and they called the installation company and they got their answering service and they gave me their number and I called to find that they are open M-F, 9-3 closed on weekends and holidays. I also called on a Monday to get the answering machine again.
If this is the kind of service people are getting from Sears I can see why they are closing so many stores. I grew up on believing in Sears, their products and their service. Not anymore.
Technician came within time-frame, was very knowledgeable, and continued to work on the machine and run it several times until it was fixed. Charge was reasonable. Last time we put an old rug through the machine! - backing fell into the smallest bits and went everywhere. Machine is actually running better now.
Repair did not fix my ice maker, was charged $300. Told him it was producing ice before he left. Told me to give it time. Recalled the service Dept. But they could do anything until service guy completed his paperwork - which took 48 hours. They were will to send someone out again to rake a look at it but 3 weeks from the original service "completed". Was not sympathetic to the fact that my ice maker was not repaired during the first time. Poor customer service and poor service repair.
The serviceman left an old beat-up box on the floor of my utility room along with the part he replaced on my water heater. I'm unable to discern if he replaced the old part with a new one or a used part, based on the tagged condition of the box it came in.
When my warranty ends, I'll be shopping for another service company.
My appointment was scheduled for between 8:00 a.m. and 1:00 p.m. on September 21, 2016. The technician didn't arrive until after 5:00 p.m. But I must say that the technician called me three (3) times to let me know that he was still running late. When he did arrive he was courteous, professional and knowledgeable. I have no complaints other then the time frame.
It was easy to schedule my appointment on line. I received confirmation and on-going reminders. The technician called ahead of his arrival time. Upon reaching, he diagnosed the problem and was able to make the repair in no time. He knew exactly what he was doing. Several other technicians came from other companies, they failed to diagnose the problem. I will always call Sears for any and all my appliance repairs.
Thanks Sears - Satisfied customer/8/18/16
well the repair man was suppose to come out that Friday but the sent out a repair man that only fixes stove&refrigerators so that was a day wasted so then I had to wait around all day Saturday they showed up at around four thirty and change a clip in the dryer door which took about fifteen min and it cost me $192.00 boy did I feel ripped off . thanks Sears