Definitely improved customer service
The store itself is decent; there were a few employees that went above and beyond, the rest could be more professional. Just because you work in a not so great area, don't mean you shouldn't be professional in your work. I'm talking about a stock person putting out merchandise singing the same discusting rap song over and over again and laud. I feel the walmart owners don't care about the stores in the African American communities. Comparing the stores Northlake and North Ave store is like day and night. For example; I love grapes, the grapes in the north Ave store is not only dirty, they look muddy. I know I have to wash fruit before I eat it. They should at least make them appetizing, appealing to the eye. This is the ONLY store where the fruits is not to par.
The first time I went, they kept me waiting one and a half hours. I was just circling the store waiting for time to pass until they finally got to me. When they did, the mobile representative was cordial and apologetic about the waiting time, and I know that sometimes setting up a new line can take up a while, so I was cordial as well. Throughout the whole process she was distracted and was joking around with other representatives while she was trying to set up my account. After putting in all my information, the target mobile system went down and the process could not be completed. She apologized in a loud voice that sounded insincere as though see just enjoyed the sound of her voice, and said she would hold the phones for me until tomorrow when we could try again. I went back the next day, and the system was running again. A different representative was attending another customer, so I waited. And waited. for two hours. She looked fatigued and was extremely distracted. She took a long time just to put in my information and in the middle to the process she left and another representative (the same one as the previous day) took her place. She apologized in that loud narcissistic way once again, and finished the transaction only to tell me in the end, that my credit had not been approved. In the end, I had spent three and a half hours waiting and left the store empty-handed.
Cuando visiten esta Botanica Emmanuel pidan muy bien lo que compran pq les cobran la mercancia y les dan incompleto lo que pidan; por ejemplo si ordenas 2 Veladoras Reversibles y 2 Veladoras Tapa Boca - es logico que necesitan CADA UNA SU ACEITE, asi q Tu Pides "Con sus ACEITES POR FAVOR" y solo te dan 1 aceite reversible y 1 aceite tapa boca... Le llamo para explicarle q puso mal la orden y en vez de disculparse... me dice que asi no va q Yo me equivoque... Por favor tener cuidado alli no curan de nada y hasta atienden mal... Decepcionada de este lugar. : /
They never have nothing in stock ever and thats a shame because i live a block away not fare
the employees there all have an attitude problem!!..the store is dirty as hell and they don't seem to care about nothing!.u ask them where is a certain section like clothes toys etc..the will just point or say ITS RIGHT OVER THERE!!.. with a bad attitude not only has it happen to me but others that I know also...u guys need to teach them sum manners and clean up that nasty store!!
This is the absolute worst Walmart I've ever been to in my life. As the other reviews put it, the staff is rude, the store is dirty and there are DEFINITELY boxes ALWAYS in the aisles when I go. The staff is always gossiping or unprofessionally flirting with each other or me! I don't even go there for myself I go to pick up my mom's medication from the pharmacy & their is a rude *blanking blank* named MARCELINA who is CONSISTENTLY mind bloggingly RUDE & obnoxious & even though I called her supervisor & although he was sympathetic he had excuses for her rudeness. (I'm in customer service and its a pet peeve of mine to deal with unnecessary bad customer service.) Unfortunately, if you go to any Walmart NOT located in the city of Chicago on North Ave you'll have a great experience. This is why we can't have a superstore in the city!!! Smh