I went into the Merrillville store looking for a home gym (New Years resolution ;). All the choices were somewhat overwhelming to be honest. After a little while of just checking all the equipment out, a staff member (Todd, I think) came over to ask if I needed help. We went over my budget, my needs, and home space, and I ended up getting the M2 home gym from Inspire. They helped me load up all the boxes into my van and didn't seem to mind the 10 degree weather! Confession time, the home gym sat unassembled in my garage for a few weeks. When I finally went to put it together I couldn't figure out the pulley system so I called the store to ask for help. I talked to a different staff ( I don't remember his name) who had helped me load it, and remembered me. He spent at least 20 minutes walking me through it, which I'm really greatful for. The part I was most impressed with was the fact that all the staff are certified personal trainers, so they know what they're doing and I can be confidant in what they are telling me about the equipment. Now I guess it's up to me keep using it!!