Working with Pontarelli was a great experience. Our driver arrived right on time, the car was comfortable, and he was very pleasant to work with. He's a true professional and really goes the extra mile. For example, he helped us with our luggage and also took the time to do a final check of his car to make sure we hadn't forgotten anything. We plan to use this service again and highly recommend them!
Great car service. They transported my family of four to and from Midway airport during spring break. Driver was on time, has a clean and comfortable vehicle and I like the convenient billing process. We had a late night return with bad weather and he kept in constant communication with our flight. I highly recommend and will definitely use again.
From out of town - couldn't ask for a better service to/from the Chicago airport - 100% would use again and again. Already in my contacts for my next time in Chicago. Doesn't get better/easier than this. Totally adapted to changes that were beyond my control (return date) and slight location change.
Fast, courteous, professional service. Reservations are easy and quick, and I experienced no apprehension or problems with providing my credit card number for payment. The charges were made for the authorized amounts on the day of travel, as promised. A very pleasant ride, too.
Thank you for your patience and complete professionalism when my parents luggage was delayed for more than an hour due to storms. You waited it out with them with no problem. Thank you so much for making sure my parents got where they needed to go safely.
There is a reason that these guys have incredibly awesome reviews. They rock. Our driver was there 5 min early, courteous, helped with bags, and was patient as I installed a car seat. It was also a big car, so that made things so much easier. He drove quickly but not crazy to the airport for an early flight. Again, very patient as I got the carseat out. We'll definitely use Pontarelli for our next family vacation.
I've used Pontarelli three times in the last three months and each time they provided great service at a great price. The last time I used them in November I called the same day that my friends needed to picked up from the airport and they were able to accommodate us with no problem. If you are searching for a dependable and affordable car service, I definitely recommend Pontarelli. Thank you guys!
We used Pontarelli for St. Patrick's Day weekend for a wedding. It was our first time using a car service and it will not be our last, especially with them. It was so nice to have one vehicle the entire day/evening to take us from the ceremony to drinks to the reception and finally, back home. Our driver was punctual, dependable, courteous and knowledgeable on the best routes to get us to our destinations.
In Chicago recently and needed a no fuss ride. Pontarelli really came through. Communication was excellent and they made everything as simple and friendly as can be. I'll definitely call on them again next time I'm in town.
Fantastic service. Easy to reserve, they had no trouble finding me (even though my location was unusual), and super professional throughout the entire experience. Their phenomenal ratings are well deserved!