I wish I could this parking lot zero stars. They returned my vehicle with damage -- scratched the paint off -- and refused to take responsibility. Working with them has been a nightmare - terrible customer service and shady business practices.
Do not live here!!! Living here was tolerable, until I got a job across the country and needed to move. They charge you for absolutely everything they can find. To start, this complex is already overpriced for what you get. The appliances and units are very outdated. They raise the rent a ridiculous amount every year but use the money for mundane things like chandeliers in the lobby. They are slowly renovating the units but the bathrooms are still terrible with old sinks and bathtubs. They don't even have thermostats in the units! There are many other buildings for similar prices that are more up to date and have much better management. They took every opportunity of us leaving to make it as difficult and expensive as possible. I lived there less than 2 years, am an extremely clean person, and they charged me over $600 in cleaning fees when I moved out. I had HIRED people to clean the unit and they still did this. I would not recommend anyone live in this apartment complex!
The morning attendant verbally abuses people without provocation. This company couldn't care less about customer service. Don't give them any of your money. Park somewhere else.
This place sucks - big time. I made a reservation weeks ago for the Cubs NLDS Game 1. 48 hours before the event, they cancelled me out. No reason. I would give ZERO stars if I could.
To anyone wanting to live here,Let me start with the front door staff...amazing some of the best around. If it wasn't for these guys this place would be a complete loss. Other than that the building is falling apart, constantly drilling and fixing of the place. They literally have rats all over the place. It smells like sewer. The people in the office are completely useless. I'm sorry to say that I called this place home for a year, it's a complete joke that they can even charge rent. If you are thinking of moving here don't be fooled by the roof top pool, it's never open either. The views are great but there plenty of other great newer buildings in the city. Unless you want to live in the slums of lake shore drive