Dropped off a pair of $500 pair of men's dress shoes that had a small stain on them. When they were returned the shoes were missing the shoelaces (while a small thing, they match the shoe specifically). More importantly, they were a completely different color. Rather than fix the specific spot, they died the whole shoe. They now look like garbage and the manager is offering no recourse. Do not go to this place!!!!
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Very disappointed ! Do not take shoes here for repair. the shop is a mess and they lose them, then you get to try to find them, and when you do , they are not repaired. disaster of a place for repair. very unprofessional ! Offered a service they could not deliver. If your looking to have your items to be repaired on time do not waste your time or energy, you will be DISAPPOINTED!!!
I was recently visiting Chicago and needed to get my shoe taps replaced. This place is run by two thugs who barley speak English and know absolutely nothing about shoe repair. I asked to have only the shoe tops replaced, but the owner asked me multiple times if I wanted to have my shoes "waterproofed." I refused each time, but he still did his "waterproofing" and charged me for it. When I took out my wallet to pay he tried to grab it and said he would clean up the leather. I pushed him away and told him not to touch me; I have no doubt that my wallet would be a few dollars lighter if he had gotten hold of it. During this interaction, the other guy was standing right behind, just too close for comfort. If that experience wasn't bad enough, their shoe repair was even worse. The taps were not placed flush against the heel and the nails used were longer than the heel; thankfully they bent instead of going through the shoe sole. To top it off, they didn't even remove the nails from the previous taps! It's pathetic that these guys run a shoe repair shop, yet don't even know how to properly replace taps. It seems like there quite a few other shoe repair shops to try in Chicago...so unless you want to be overcharged for shoddy work and potentially mugged - stay far away from this place!